Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.
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This is not on our supported domain, but listed domain
www.ytgrow.us
(Can't change supported domain, it won't let me).
"PLEASE READ FIRST"
We are currently in the process of moving sites around and building everything around this domain (we are having a purpose built multi database login system being created for the website), so our user base and main database belongs to this website. This also includes the core function of Jomsocial (it's being used on all our domains, but this is the main).
Most of the database for
www.ytgrow.us
will be copied for
www.worldseriesgaming.co.uk
, including the functionality of Jomsocial IE: Jomsocial is shared between both sites. But this came up today (wasn't there yesterday) and has now stopped us from working further as we don't have access to the jomsocial admin console (no core edits have been done as of yet). We need help on this, as it is part of the main domain.
We have tried to reinstall and not remove, as we have a user base.
Thank you for contacting us.
If you want to change supported domain simply post a supported domain request here:
www.jomsocial.com/forum/billing-issues
I'll change domain for you ;)
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you