Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Cannot access backend of Jomsocial. Constantly get the JS install screen!

10 years 3 months ago
  • Pete's Avatar
    Topic Author
  • Pete
  • Offline
  • Fresh Boarder
  • Posts: 15
  • Thank you received: 2
Licenses:
JomSocial Active

ISSUE SUMMARY:

Like others here I have installed 4.2.2 and now I cannot access the backend of the Jomsocial Community. Instead I am constantly presented with the Jomsocial install screen. I've also noticed that when running the install, it never presents a commpleted screen, it just goes back to the start again.

I have tried the answers to the same problem that other members have had like empty caches but this does not solve the problem.

I have also tried to uninstall Jomsocial and reinstall but this still gives me the same results!

STEPS TO REPLICATE:
1. Go to Administrator area and click on Jomsocial
2
3
4
5
RESULT:
Install Jomsocial screen.
EXPECTED RESULT:
To be able to access Jomsocial backend.
BROWSER:
Chrome and FIrefox

10 years 3 months ago
Licenses:

Hi, Pete.

Thank you for contacting us.
I'm sorry to hear you have issues with upgrading JomSocial.
I just visited your site in backend and did upgrade process anagin.
This time it finished correctly so you should have access to dashboard.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 3 months ago
  • Pete's Avatar
    Topic Author
  • Pete
  • Offline
  • Fresh Boarder
  • Posts: 15
  • Thank you received: 2
Licenses:
JomSocial Active

Gosh, that was quick, thank you!

Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW

About Us

Our product

Support

Contact Us

Site Policies

Elsewhere

© JomSocial.com All Rights Reserved