ISSUE SUMMARY:

I am no longer able to configure JomSocial. Furthermore in dashboard the user engagement or data statistics will not appear (only load bar is visible).

In addition the button "<<" to close the menu also doesn't work.

I already deactivated some "new" plugins, but I have not seen an improvement.

STEPS TO REPLICATE:

1-- Login
2-- click "components"
3-- click "*JomSocial" and wait till area is visible
4-- click "Monitor
5-- ...

RESULT

If I click on the left side on one of the menu topics, like ...

-- Monitor
-- Theme Designer (I know it manly for pros)
-- Configuration
-- ...
-- Tools
-- help

Nothing happens.

EXPECTED RESULT

I expect that the corresponding menu content will be shown and that I am able to configure JomSocial.

BROWSER

Safari (MAC and iPad), Frirefox, Chrome, Firefox (VM Ware)

Hi Hans,

Please you apply the solution from here www.jomsocial.com/forum/installation/329...us-never-open#159386 , I hope it will work

If it doesnt help. would you mind provide me the correct backend access, please? because it is not working for me.. and oh ya I also need FTP access as well.

thank you!
Dimas

Hi Dimas.

Thanks for your quick reply. I have changed the PHP file based on your recommendation. Unfortunately the behavior is the same. To be sure that everything is correct, I also cleared the browser cache before the test.

Regarding the issue, I have an update: it seems, that behind every menu entry the corresponding URL is always:[ www.ttc-hachinger-tal.de/administrator/i...ption=com_community#  ], except for the menu "Applications" and "Dashboard". I guess after the [ # ] there should be a "view=..."

If I manually enter [ www.ttc-hachinger-tal.de/administrator/i...y&view=configuration ] then I get the page "Configuration", but it is empty ... only the save and cancel button are visible.

Thats all for the moment.

Gruß / Regards Hans

UPDATE (03-JUL-2016/12:28 Germany time)

1) I have entered the correct login credentials into my first post and additionally you can see the FTP credentials

2) I have tested the following manual entered URLs:

www.ttc-hachinger-tal.de/administrator/i...mmunity&view=monitor

Result: Fatal error: Class 'CommunityControllerMonitor' not found in /mnt/webk/c0/63/5921963/htdocs/Joomla-2013/administrator/components/com_community/community.php on line 167

--

www.ttc-hachinger-tal.de/administrator/i...y&view=configuration

Result: empty page

--

www.ttc-hachinger-tal.de/administrator/i...munity&view=profiles

Result: expected page is available, I can see the profil page and also the multiple group page

--

www.ttc-hachinger-tal.de/administrator/i...ommunity&view=groups

Result: expected page is available, I can see the group page

--
www.ttc-hachinger-tal.de/administrator/i...community&view=tools

Result: Fatal error: Class 'CommunityControllerTools' not found in /mnt/webk/c0/63/5921963/htdocs/Joomla-2013/administrator/components/com_community/community.php on line 167

Hi Hans,

I think your Jomsocial installation already broken, please you try to re-install by override the existing one.

Please let me know how it goes.

thank you!

Hi Dimas.

ok, I have "overwritten" JS by the installer, installed JS manually, installed JS by a) deleting the files and after that b) upload the files via FTP. Unfortunately no changes.

I also updated Joomla (3.5.1).

Could it be a permission problem (folder / files permission)?

To be honest, I am lost now.

Any ideas?

Gruß / Regards Hans

HI Hans,

thank you for the info, but I still get some troubles

- FTP, i dont know your website path, there is too much folder, and I cant see the public_html folder.. would you mind provide the correct path, please?
- backend, I cant access config and installer page, I need the super user account to access it.

Hi Dimas.

Sorry for the trouble. Everything was prepared for you. Due to a human error - I was the human ;-) - I was forced yesterday night to restore a previous backup. Is was from the 30-June-2016. By restoring the SQl database the login credentials were also restored. The account was deactivated before, so there was no chance for to login.

Regarding your request: In my first post there are the current superuser data and an short explanation which FTP-folder (it is Joomla-2013) is the correct one for the installation of JS.

I hope that everything is now well prepared that you can continue.

Hi,

seem the issue related with 3rd party extension conflict. could you please try to turn off this: