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After Update i get Error at my site!

10 years 4 months ago
  • lion's Avatar
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Hi, please help, after update from 4.2 to 4.2.2 i get an Error.
Thanks
Laurentiu

10 years 4 months ago
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HI, Laurentiu.

Please, could you elaborate?
Add printscreen of the issue, url where we could see it and steps to replicate it.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 4 months ago
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Hello Michal,
you have only to put this url in the browser www.mollig-stattlich.at and you see the Error! Please provide me a fast solution!



Thanks

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10 years 4 months ago
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Hi.

I can't access JomSocial in backend due: i.prntscr.com/a58de4297857470b9c448f8dc75168ed.png

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 4 months ago
  • lion's Avatar
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  • lion
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please see the Admin user and pw at the first post!
Please try agian Michal, in wich country do you leave?
Thanks

10 years 4 months ago
Licenses:

HI.

I use Polish IP.
When accessing your site at frontend I get: i.prntscr.com/decf5036aa5a445ab1c5ff25e169200c.png
But system settings for site offline are off.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 4 months ago
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This is only a info outage for my users, if it is a problem i put it out!
Please Michal, it looks not good for me, i lose more then 3 hour, if you don´t have a solution send this trouble ticket to the developer!

10 years 4 months ago
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Is there an update for this issue?
I activate my outage html info over ftp.
If you would like to see the Error please put this url in the browser www.mollig-stattlich.at/index.php
or rename the index.html at the ftproot.

10 years 4 months ago
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Hello?!
since 6 hours is my site down after update, this is not Ok!
I am very disappointed, please provide a solution!
Thanks
Laurentiu

10 years 4 months ago
  • lion's Avatar
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Thank you for nothing my friends.

10 years 4 months ago
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Hi, Laurentiu.

There is no need to be sarcastic.
We work in 8 hours shifts and we don't provide 24/7 instant support.
According to our Support Policy we have 24 hours to answer your post.
I understand that you're frustrated due issue - but you also need to understand how support is provided.

Anyway I still can't get access to your site: i.prntscr.com/8623bcd7a58d479c81e9b42a29c8c6a5.png
i.prntscr.com/d6648be0a1d948b3a40555e584871ac0.png

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 4 months ago
  • lion's Avatar
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  • lion
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  • Posts: 103
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Licenses:
JomSocial Active iSEO Active Socialize Active

Hello Michal,
this is frustrated when you as a customer do not get a answer, "i´m sorry we do not work any more today, or we don´t have at the Moment a solution" one sentence would change the Situation. But its ok i learned from such Situation.

i have searched long time and try some things from your Supportsite and it needed some hours to work but i have installed the older Version => i have activate the firewall, this is the reason why you see now this message.

I have installed the update at a test site and i get the 0-Error again www.abnehmenmitbegeisterung.net/test/
=> i will wait with this update so my Problem is at this Moment solved.

10 years 4 months ago
Licenses:

Hi.

I'm sorry, we just don't announce that our shift is about to end.
I'm working til 4 PM (CEST)
Anyway, let's focus on your issue.

You created test site - good. Please, edit your first post and provide backend access for dev site.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 4 months ago
  • lion's Avatar
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  • lion
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  • Posts: 103
  • Thank you received: 2
Licenses:
JomSocial Active iSEO Active Socialize Active

Hello Michal,
i put the data in for the test site, when you have time you can have a look, i mean it not sarcastic :-) now it is not so important.

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