Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Cannot open Notifications

10 years 4 months ago
Licenses:
JomSocial Expired

ISSUE SUMMARY: I cannot open notifications, globe icon. I have many messages there but cannot open. If i open from HelloMe, a blank popup opens. If i try to open from my profile toolbar, it just shows gif of it processing but never opens messages. So far it seems that this is only effecting my admin account.

If i right click and chose open in new tab or window, i get 0 Error. And if i go to mysite/profile/notifications i also get 0 Error page.


STEPS TO REPLICATE:
1
2
3
4
5
RESULT
EXPECTED RESULT
BROWSER

10 years 4 months ago
Licenses:

HI, Julius.

Thank you for contacting us.
Hmm, I can't replicate this issue for account you provided us:
i.prntscr.com/46ddabbc48184ff989ed50f0ae0dfde4.png
Just clicked on globe icons and notifications ware displayed as they should.
So it may be that this issue is related with certain account only.

Could you provide me access to that account?
Please, edit your first post here and add account credentials to Miscellaneous field.
Don't post them just in post text firld as it will be visible for everyone...


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW