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4.2.1 - Hello Me module - data disappeared

7 years 11 months ago
  • Udi's Avatar
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  • Udi
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ISSUE SUMMARY:
Hello,
J! 3.5.1
JS 4.2.1

After login - helloMe displays name and data.
after few seconds, name is displayed but other data vanished.

Please advise.

regards,
Udi

STEPS TO REPLICATE:
1
2
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5
RESULT
EXPECTED RESULT
BROWSER

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7 years 11 months ago
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HI, Udi.

It seems that some 3rd party is influencing the module.
When I refresh page icons appear : snag.gy/PUkH4p.jpg
But then vanish after page is fully loaded.
It may be some kind of easing scripts.

Could you do a test and check with default Joomla! template e.g Protostar?

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7 years 11 months ago
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Hi Michal,

I did per your request.
Only Hello Me module was located at that position.

The result was the same.

Please advise.
regards,
Udi

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7 years 11 months ago
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Hi, Udi.

Thank you.
I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 10 months ago
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Hi,

here the fix:
www.jomsocial.com/forum/modules-plugins-...sgs-disappear#162030

Regards

7 years 10 months ago
  • Udi's Avatar
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Hi,

I installed the patch but no change.

I tested it with protostar template - same result as before.

regards,
Udi

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7 years 10 months ago
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Hi,

please provide me FTP access detail. I cant access your hosting cpanel. got never ended page loading.
you can put credentials information by editing your first post at this topic. put it at site info form.

Regards

7 years 10 months ago
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Btw, here my IP address:
36.83.175.7

maybe you need to white list

7 years 10 months ago
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Hi Albertus,
Sorry for the delay - busy days.

I resent you an invitation to to our website.

FTP details included.

regards,
Udi

7 years 10 months ago
Licenses:

Hi,

please check it now.

Regads

The following user(s) said Thank You: Udi
7 years 10 months ago
  • Udi's Avatar
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Hi,

It works fine.

I understand zero values are not presented.

Is there a way to set the color of the Name - to white in Hello Me?

Thank you.

regards,
Udi

Moderators: Piotr Garasiński
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