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Autoncomlet function Conflict

7 years 10 months ago
  • Robert's Avatar
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ISSUE SUMMARY:Teacher edit tabs do not work in Guru, click on tabs and nothing happens. I contacted template company and there response is as follows:
Hello, thank you for contacting JoomlaXTC Customer Support Team.

You have a js conflic with the autoncomplet function. Unfortunately we do not offer support for 3rd party extensions. Send a support request to the guru component team and let us know their response if there is something we can help with.

regards.

To see more details and provide feedback go to: www.joomlaxtc.com/support/tickets
Best regards,

The JoomlaXTC Support Team

At this point I don't know what to do. You guys say it is their fault and they say it is your fault. I spent a great deal of time and effort getting this resolved and have been quite patient. Please help if you have the capacity to do so. My original post was over a two months ago.


STEPS TO REPLICATE:
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RESULT
EXPECTED RESULT
BROWSER

Attachments:
7 years 10 months ago
Licenses:

Hi,

I assign this topic to GURU developer. please wait for he respond.

Regards

7 years 10 months ago
Licenses:

HI, Robert.

Hmmm... it seems that JoomlaXTC developers doesn't play fair here.
Conflict is caused by THEIR template - if you switch to Joomla! default template then issue doesn't exist.
Template is a level higher than any extensions as it's displayed on every site and content is displayed literally inside template.
Thus template should be fitted to work with any extension as it "embrace" them.

So we have situation that customer is trapped in the middle two developers.
This is not your problem thought - you purchased a product and you expect it will work flawlessly.
I ask our developer if we can do anything with this conflict on our side.


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- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 10 months ago
Licenses:

Hi,

Please test now, I made changes in this component files:
"components/com_guru/views/guruauthor/tmpl/authorprofile.php"
Please make a back-up to this file before upgrade, this change will not be added in the next Guru version.

The following user(s) said Thank You: Robert
7 years 10 months ago
  • Robert's Avatar
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Hello Alin,

Can you tell me specifically what you changed in the file? So that we can have a more permanent fix. As well as understand what is causing the buttons not to function. More specifically, If we alter style sheet by changing the white background to grey the tabs no longer work again.

Thank you so much.

Best,
Robert

7 years 9 months ago
Licenses:

Hi Robert,

Please enable again ftp account access so I will check again that file content and I will let you know all custom changes that I made.

Kind Regards,
Alin

7 years 9 months ago
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I reposted the info for you. thank you in advance.
:-)

7 years 9 months ago
Licenses:

Hi Robert,

I made again that change in this file:
"components/com_guru/views/guruauthor/tmpl/authorprofile.php"
I commented the line 69, where "jquery.min.js" file is loaded.

Kind Regards,
Alin

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