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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Members are not matching current list

8 years 4 weeks ago
Licenses:
JomSocial Active

ISSUE SUMMARY:

Dashboard says: 159

List says: 232

How do i fix.

STEPS TO REPLICATE:
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RESULT
EXPECTED RESULT
BROWSER

8 years 4 weeks ago
Licenses:

HI.

There is nothing to fix as dashboard shows ACTIVE members, that is members that have at least one activity point.
If you browse to Backend -> Components -> JomSocial -> Monitor -> Members you'll find full list and number of members.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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