Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.
Im not able to use this licens please provide licens code so will upgrate
I presume that you want to upgrade using iJoomla Installer.
You'll find your license number here:
www.jomsocial.com/component/digistore/licenses
(you need to be logged in).
If upgrade fail or license number won't be accepted - just download latest JomSocial package (from link above), unzip it, and install com_community package via Joomla! installer. Just like any other Joomla! extension.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you