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Invalid license when trying to update JomSocial

10 years 7 months ago
Licenses:
JomSocial Expired Socialize Expired

ISSUE SUMMARY:

Good Morning. I am unable to update my Jomsocial presents invalid license message.


STEPS TO REPLICATE:
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RESULT
EXPECTED RESULT
BROWSER

10 years 7 months ago
Licenses:

HI.

Make sure that you're using LATEST version of iJoomla Installer.
You may download it from here: www.jomsocial.com/component/digistore/licenses
It's inside your current JomSocial plan package.

If you still have issues - upgrade JomSocial using regular Joomla! Installer.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 7 months ago
Licenses:
JomSocial Expired Socialize Expired

Hi Michel. I updated the iJoomla-Installer-Updater.zip and did Jomsocial update to 4.1.6. My site got the home screen as attached screen.

Attachments:
10 years 7 months ago
Licenses:

Hi.

It seems that installation failed on your server.
I need to have access to FTP.
Please, edit your first post and provide FTP credentials.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 7 months ago
Licenses:
JomSocial Expired Socialize Expired

Hi Michal. procedure done. I'm waiting. Thank you

10 years 7 months ago
Licenses:

Hi.

I uploaded fresh files for both front- and backend.
But I can't login to backend. Did you changed access credentials for SU?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 7 months ago
Licenses:
JomSocial Expired Socialize Expired

Hi Michal. I changed in the first post. thank you. Wait.

10 years 7 months ago
Licenses:

Hi.

Everything seems to work as should now.
Please, check it.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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