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Blank screen on update from iJoomla Installer

10 years 8 months ago
Licenses:
JomSocial Active

ISSUE SUMMARY:
I have installed the latest version of iJoomla installer and i have checked if my subscription is still OK.
I have also filled in the license code, but when ik click on the 'Upgrade' button i just get a black screen.

STEPS TO REPLICATE:
1. Login tot the administrator part of my website
2. Goto iJoomla installer
3. Fill in the license code (100010993)
4. Press the update button
5
RESULT
EXPECTED RESULT
BROWSER

10 years 8 months ago
Licenses:

Hi.

I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 8 months ago
Licenses:

Hi,
There is an issue with the installer at this time, the problem is that you can use it to update components for now.
You can just install the new version of your components via Joomla installer manager.
As soon we will fix the issue a new version of the installer will be released.

Thank you for understanding.
Alin

Moderators: Piotr Garasiński
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