ISSUE SUMMARY:
Unable to create new support case inside of Socialize-Area. License is active. Thanks for your help

STEPS TO REPLICATE:
1 Clicked on Socialize Category
2 There are no "new topic" button

EXPECTED RESULT:
BROWSER: Chrome 48.0.2564.103

Hi Ramon,

Can you open this URL www.jomsocial.com/forum/socialize-template/topic/create ?

for time being you can post your issue on this topic, please explain your issue here.

thank you

Hi Dimas,

unfortunately the url does not work for me. Still not able to create a post.

Here the issue (please see the screenshot). Trying to save modified layout as copy and getting following message "Saving progress is failed. It might cause by file permission". I didn't find any documentation regarding permissions accordion this one case.

Thanks in advance!

Hi, Ramon.

Permissions means file access settings like chmod and chown.
Please, check your files using FTP.
Correct chmod for files is 644 for folders 755.
As for chown check what users and groups are allowed to save/create files and folders.
You may contact with your hosting support if you're not sure how to do that.

Hi Michal,

thank you. All joomla related file permissions are set correct. All steps described here (Socialize 2.1.0 Installation Instructions) were done accurate.

I couldnt find informations regarding additional file/folder-permissions which have to be set. Could you provide please a link with additional informations, if there are such informations existing?

Thank you.

p.s. still unable to create topics in Socialize-Forum. Is there are a problem with my account? If it so, let me know. Thanks.

Hi, Ramon.

As for chown you need to contact your hosting provider as this may vary for different hosting.
I asked our forum admin to test why you can't post in Socialzie section.