ISSUE SUMMARY: If a new user has registered on the website www.3Dprintscout.com he won´t get activated automatically due to the fact that once you click on activation link you get transfered to start page and see invalid token message.

Hi,

I need your phpmyadmin and the correct backend access, so I can investigate it.

thank you!

I have updated the needed data, please go ahead. Thank you.

Hi,

I cant connect to your backend, can you check again, please?

It works on my end as you can see on the screenshot.

I can access the backend at the first time, after I login then I get that error, seems you block your site for some IP ? I can access frontend but cant access backend.

thank you

There is non blocked IP range on my site. Could you please check again or let me know how to solve this issue.
Once you try to register a new user on the frontend you will see the error. Once you click on the self registration email link to verify your
account the user won´t get activated. You will get transfered to the startpage of the website - with the error message invalid token.

I able to register, but I need to debug this issue from backend. Anyway, please you try install plugin "invalid token inceptor" extensions.joomla.org/extension/invalid-token-interceptor , i hope it will fix this

I installed that plugin, however that didn´t fix it. I don´t understand why you are not able to work on the front end.
What about the FTP or php admin connection? Can you change there the required settings?

Hi,

I can connect to FTP and frontend as well, but not for backend, another support team Albert already tried it on different PC and different connection, and still cant access the backend.

I suggest you contact your sys-admin for checking this

thank you!

I created a new test user with admin rights as you can see in the list. Please try to use this user to login. Also let me know know from where you try to login (USA ?)

Hi,

I am from Indonesia, I able to access your backend now.

This issue can be caused by 3rd plugin, I tried to registered via normal Joomla register form, and the result still same invalid token. So this is not caused by jomsoical, it can be caused by 3rd party extenstion, during activation I get error from table "#__members_node", that table is not coming from Joomla or Jomsocial.

I suggest you check again your plugin one by one, and disabled them all, except Jomsocial and joomla plugin. You have lot of extenstions on your installation, so I cant check it by myself one by one.

thank you!