Hi,

I face difficulties to update to 4.1.5.
1°) It blocks in the updating process after installation to the first step on "installing ajax sub-system".
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2°) I cannot update the licence number in the ijommla installer.

any ideas?
Thanks
yves

Hi, Yves.

1. Installation can't be finished due to server error 500:
i.imgur.com/mUpdsD9.png

Please, contact with your hosting provider and ask for server error log. Link it on forum.

2. Please, install iJoomla Installer from latest JomSocial package and check again. Please, post if it won't solve your issue. Recently we had few similar reports and we still investigate root cause of it.

Hi Michal

I can ask my server admin to look at it (I have it on a dedicated server) but I tried to install JS 4.1.5 on another extension of the domain name on the same virtual server and it works fine. Let me know if you think it is still useful I ask him that error log (or is it simply the error log file within the joomla folders?).

About the Joomla installer, I also run the iJommla installer-updater file (Joomla-Installer-Updater.zip) in the 4.1.5 package, but it doesn't change anything either (and I still cannot change the licence number).

Anything you would like I do?

Hi, Yves.

This is 500 error (server error) so it will be rather not captured by Joomla!
I guess that server error log may shed more light on that particular issue.
So yes, please, ask your hosting provider for server error log.

Hi Michal,

There is nothing on the error logs.
We found only tracks in the access log (looking at our IPs when doing the updates and at the filename passed during error shown on firebugs/inspector. This could also mean that the Error 500 is generate by a joomla component without getting through the error system of the server (which should not be).
Here attached is that extract of the access log.

As indicated, I was able to upload the JS on an installation made on another extension of the adinvest-international domain name, and it went fine (with the same configuration of the admin akeeba tool as well). The main difference I see between these 2 domain extensions is the problematic one is on https and the one which went fine is on simple http.
Presently I cannot access JS functions anymore on the backend as it tries to finalise the update.

Hi, Yves.

I assign developer to this thread.

Hi Michal,

Do you have any idea when it can be fixed?
(and/or how can I get access back to the backend functions?)

Hi Yves,

Would you mind provide me FTP access, please? I will fix it.

For time being you cant check the backend until the installation done.

thank you!

Hi Dimas,

how should I send you the access tot he FTP? via your profile?

You can edit the first post, and put the FTP info into FTP fields, or you send via community private message

Hi Dimas,
have done the fix? or by when will you do it?
I would like to update other components of the website on a clean installation.
Thanks
yves

Hi,

the issue has been fixed. seem the issue at server side. here what I did:
1. turn on joomla debug system mode
2. set error reporting to development
3. open jomsocial component, and install it
4. no more error at installation process

now your jomsocial has been upgraded to 4.1.5

Regards