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configuration site page blank

8 years 3 months ago
Licenses:
JomSocial Active

ISSUE SUMMARY:


STEPS TO REPLICATE:
1 Backend
2 Component Jomsocial 4.1.4
2 Configuration
3 Site
4
5
RESULT: Page Blank, Do not show
EXPECTED RESULT
BROWSER

8 years 3 months ago
Licenses:

Hi, Eugenio.

You hold a JomSocial PRO license so only ONE domain is supported.
Your supported domain is: pisoscuadrados.com
And you request support for: mall24horas.com. I'm sorry but as it is different domain, support will be not provided for it at the moment.
Unless you change supported domain (need to have valid reason e.g domain name typo)
Please post a domain change request here: www.jomsocial.com/forum/billing-issues

After your request is accepted, please, update this thread and make sure it has "Pending Support" status.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 3 months ago
Licenses:

Hi, Eugenio.

I'm sorry, I just noticed that you already did thata :)
So I've changed your supported domain.

I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 3 months ago
Licenses:
JomSocial Active

Hi Michael,

Thank you very much, I hope news of a solution

regards,

Eugenio

8 years 3 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi Eugenio,

Can you provide me FTP access, please? I will inspect this directly.

thank you!

8 years 3 months ago
Licenses:
JomSocial Active

Hi Dimas,

FTP data ready

regards,

8 years 3 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi,

This is weird issue, your server cant detect GET variable "cfgSegstion", but I already fixed this by modify this file /administrator/components/com_community/views/configuration/tmpl/default.php, and add this code :

$this->cfgSection = $_GET['cfgSegstion'];

cheers!

Moderators: Piotr Garasiński
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