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Problems with jomsocial logins

10 years 9 months ago
  • anna's Avatar
    Topic Author
  • anna
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  • Posts: 8
  • Thank you received: 1
Licenses:
JomSocial Expired

ISSUE SUMMARY:
We've had issues with a "jomsocial is not connected error" in our admin backend. Users were also unable to log in or create from the front end of the site. I thought perhaps the version of the software was outdated so I renewed our subscription to upgrade to the latest version and all went very well, however still, when you attempt to login, you are just taken to a white page. Or when you try to click Facebook Connect, nothing happens. I have no idea what the problem could be!

STEPS TO REPLICATE:
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RESULT
EXPECTED RESULT
BROWSER

10 years 9 months ago
Licenses:

Hi, Anna.

I don't wont to worry you but it seems that you have issues in Joomla!
i.imgur.com/Wv1V9x9.png

Also you still use outdated Joomla! version... with JomSocial 4.0.9 (it seems also that upgrade didn’t went 100% properly - as I saw your JomSocial dashboard). You should unsinstall JomSocial and install it again - no data should be lost but remember to make safe copy before that.

Please, post about your Joomla issue on forum.joomla.org. It seems that your site needs an overhaul...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 9 months ago
  • anna's Avatar
    Topic Author
  • anna
  • Offline
  • Fresh Boarder
  • Posts: 8
  • Thank you received: 1
Licenses:
JomSocial Expired

I'm not sure why you're seeing those errors. I'm not seeing those and I've never seen those. Our Jomsocial upgrade installation went through perfectly. Where are you seeing in the dashboard otherwise?

10 years 9 months ago
Licenses:

Hi, Anna.

Those error are visible when error reporting in Joomla! is enabled.
After I try to login to your site - blank page appears.
When error reporting is enabled - you should see i.imgur.com/Wv1V9x9.png

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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