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Jomsocial no longer processes videos, remain stuck in pending

8 years 4 months ago
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ISSUE SUMMARY:
For quite a while, Jomsocial no longer processes videos. They remain stuck in pending.

STEPS TO REPLICATE:
1 upload video on Jomsocial homepage

RESULT
You receive a message that Jomsocial is now processing the video and will notify you when it's done. That messsage never occurs. The video remains pending.

8 years 4 months ago
Licenses:

Hi.

Video couldn’t be converted: i.imgur.com/h0ehU1B.png

Please, check your FFMPEG path - contact with your hosting support maybe they did changed something in library recently?
Also ask about FFMPEG version.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 4 months ago
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The hosting firm has come back with this information:

We have installed FFmpeg for you,
root@ded23879 [/usr/local/src]# /usr/local/bin/ffmpeg
FFmpeg version SVN-r26402, Copyright (c) 2000-2011 the FFmpeg developers

8 years 4 months ago
Licenses:

HI.

Please, read this:

ffmpeg.org/pipermail/ffmpeg-user/2012-November/011232.html

SVN-r26402 is too old to process JomSocial videos. Please, contact your hosting provider and ask them to upgrade to latest version. This issue was explained many times on forum...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Andrew
8 years 3 months ago
  • Andrew's Avatar
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  • Andrew
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  • Thank you received: 4
Licenses:
JomSocial Expired

I've paid my hosting firm to compile and install the latest ffmpeg software but it made no difference. I have double-checked the path and it is set correctly in Jomsocial.

8 years 3 months ago
Licenses:

HI.

I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Andrew
8 years 3 months ago
Licenses:

Hi,

at php cofiguration there is disabled functions.
for video converting at least one of the following functions ('passthru', 'exec', 'shell_exec', 'system') must be enabled.

Regards

The following user(s) said Thank You: Andrew
8 years 3 months ago
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I've passed this remark to the hosting firm. Hopefully, they can make send out of it.

8 years 3 months ago
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The hosting firm have come back to me saying that ('passthru', 'exec', 'shell_exec', 'system') have now all been enabled, however the videos remain stuck in "pending" mode. They asked me to you ask jomsocial for the error message on this now?

8 years 3 months ago
Licenses:

Hi,

please check it. I cant find any videos at covert list. seem the videos has been converted.
could you please make sure it again.

Regards

The following user(s) said Thank You: Andrew
8 years 3 months ago
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  • Andrew
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  • Thank you received: 4
Licenses:
JomSocial Expired

You are right. They are gone now. Maybe I checked to early after the hosting firm made changes in the settings. Many thanks for helping to get this problem resolved.

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