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After upgrade 4.1.3 to 4.1.4: "String could not be parsed as XML"

10 years 10 months ago
  • mark's Avatar
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  • mark
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JomSocial Expired

ISSUE SUMMARY:

After attempted upgrade from Jomsocial 4.1.3 to 4.1.4 via iJoomla, i received a blank page.
I then uninstalled 4.1.3 and installed 4.1.4 by Extensions manager instead.

Since then, i receive a message: "String could not be parsed as XML" when attempting to access admin pages for Jomsocial. Sometimes it works, sometimes the message appears.

I have read prior incidents on the forum and it seems a Jomsocial update plugin has been to blame in the past. I searched - but could find no such plugin on my site.

I have since uninstalled iJoomla entirely from my site. I have also uninstalled J 4.1.4 and re-installed it again. Still, the error appears.

This is very annoying. Can someone please supply me with advice on this error.


with thanks, mark





STEPS TO REPLICATE:
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RESULT
EXPECTED RESULT
BROWSER

10 years 10 months ago
Licenses:

Hi, Mark.

I'm sorry but localhst installations are not supported.
Please, upload it to live server and test it again. JomSocial was designed to work in Internet.
Also please, read our Support Policy: www.jomsocial.com/support

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 10 months ago
  • mark's Avatar
    Topic Author
  • mark
  • Offline
  • Fresh Boarder
  • Thank you received: 1
Licenses:
JomSocial Expired

Hi Michal,

Thanks for your prompt response.

I will upload to a live server and be in touch if the issue persists.

bw,mark

10 years 10 months ago
Licenses:

Hi, Mark.

Thank you for your understanding.
Please, update this thread when it's ready.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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