Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

This license is invalid. Please contact us for more information!

8 years 4 months ago
  • Andreas's Avatar
    Topic Author
  • Andreas
  • Offline
  • Fresh Boarder
  • Posts: 24
  • Thank you received: 0
Licenses:
JomSocial Active

Hi,
when we would like to update from 4.1.3 to 4.1.4 the above message comes.
note: this problem is only with the main domain, with the add domains it runs fine.
any ideas to help?
thanks
Andreas

8 years 4 months ago
Licenses:

HI, Andreas.

Your licensed domain is: onlineschule24.ch
I presume that issue apply to your site under that domain.
I move your thread to different forum category, please add your site credentials - I need to take a look.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 4 months ago
  • Andreas's Avatar
    Topic Author
  • Andreas
  • Offline
  • Fresh Boarder
  • Posts: 24
  • Thank you received: 0
Licenses:
JomSocial Active

hi Michael,
have set the site credentials
Andreas

8 years 4 months ago
Licenses:

Hi, Andreas.

I assign Billing Department staff to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 4 months ago
  • Ricardo's Avatar
  • Ricardo
  • Visitor
  • Thank you received: 0
Licenses:

Hi Andreas,

Could you grant us FTP access too?

We are investigating this issue because it doesn't happen in all sites. We found just two sites with that issue and we need to find under which scenario it doesn't work. If you could grant us FTP access would be great.

Thanks!

8 years 4 months ago
  • Andreas's Avatar
    Topic Author
  • Andreas
  • Offline
  • Fresh Boarder
  • Posts: 24
  • Thank you received: 0
Licenses:
JomSocial Active

hi Ricardo,
please check the FTP entry
regards
Andreas

8 years 4 months ago
Licenses:

Hi Andreas,
We did some debug on the site and I think there is curl issue. Looks like the curl is enabled on server but maybe curl_exec is not running. Also, can be related with safe_mode, should be yes.

Can you please check the configuration and see what is different from subdomains where is working? it should be a server settings

Thank you,
Alin

8 years 3 months ago
  • Andreas's Avatar
    Topic Author
  • Andreas
  • Offline
  • Fresh Boarder
  • Posts: 24
  • Thank you received: 0
Licenses:
JomSocial Active

hi Alin,
thanks for your reply.
half solution: we have changed the PHP server version from 5.4 to 5.5. Now we can see a license-nr (100022038) but it is an other as the 2nd unsupported domain (100007194).
regards
Andreas

Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW

About Us

Our product

Support

Contact Us

Site Policies

Elsewhere

© JomSocial.com All Rights Reserved