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Link on Profile Edit "Account" is not working

10 years 10 months ago
Licenses:
JomSocial Active iSEO Active Socialize Active

ISSUE SUMMARY:
We are already on newest JomSocial Version 4.1.4

Link on Profile Edit "Account" is not working

STEPS TO REPLICATE:
1 - In frontend navigate to JomSocial menu
2 - Profile - Edit Profile
3 - Then we have two tabs "Account Information" and "Account" while per default we are on first tab "Account Information"
and URL for this is: www.lsg-breisgau.de/index.php/community/...profile--information

RESULT: When we click "Account" nothing happens and link is not working
URL is: www.lsg-breisgau.de/index.php/community/...oms-profile--account
When I copy the link and paste in new browser tab, I am still on same page "Account Information"
EXPECTED RESULT: I would expect to be directed to the page where I can change my password
www.lsg-breisgau.de/index.php/your-profile/profile?layout=edit

BROWSER: Safari 9.0.2, Firefox 43.0, any other Browser

10 years 10 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi Markus,

I cant access your site, seems you blocked the IP from Indonesia, right? please you add our IP to your whitelist.

thank you!

10 years 10 months ago
Licenses:
JomSocial Active iSEO Active Socialize Active

Hello Dimas,

can you please use our test environment for which I have provided you the login credentials and there is no Firewall rules set.

I by the way tried to change the domain name in my account setting for which I need support moving forward but system does not allow me to change this.

10 years 10 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi Markus,

I also can open your dev site www.test.lsg-breisgau.de/ the site cant be found

thank you

10 years 10 months ago
Licenses:
JomSocial Active iSEO Active Socialize Active

Hi Dimas,

please try test.lsg-bresigau.de and test.lsg-bresigau.de/administrator/index.php
(do not use www. )

Thanks
Markus

10 years 10 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi Markus,

The result is same



thank you!

Attachments:
10 years 10 months ago
Licenses:
JomSocial Active iSEO Active Socialize Active

I am so sorry....typo in the URL

correct is: test.lsg-breisgau.de and test.lsg-breisgau.de/administrator/index.php

10 years 10 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi,

This issue caused by 3rd party, but I am not sure where this issue is coming from, I see lot of plugins on your extenstions manager, I cant disabled it one by one.. because it too much.. can you do it by yourself ? or can you create another new test installation to test it?

thank you

Moderators: Piotr Garasiński
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