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Problems with Installation

9 years 6 months ago
Licenses:
JomSocial Expired iSEO Expired Socialize Expired

ISSUE SUMMARY: Hello again! I hope you all don't get tired of me asking questions lol, I am trying to figure this out on my own, and I appreciate any assistance you can provide. I'm trying to install the ijoomla on my site, so that I can install my extensions (socialize, etc.) I read the information provided at documentation.jomsocial.com/wiki/Installation
and duplicated the steps to download ijoomla first. However, when I click 'Upload and Install' I receive an error message stating "Unable to find the install package". I unzipped the folder, and downloaded the file itself, not the entire folder, yet am still receiving this message. Can you help me in figuring out what I am doing wrong? Thank you!!

Also, on the domain information on the download page, I put the domain as www.kaptured.net . I see now I should have left off the 'www'. I'm not sure if this is creating a problem. The admin site is kaptured.net/administrator/

Thank you in advance for your help!!!

STEPS TO REPLICATE:
1 Downloaded files from 'My Downloads' page
2 Unzipped files
3 Made sure all directory permissions were 'Writable'
4 Attempted to upload the ijoomla installer file under the 'Upload Package File' tab
5
RESULT Received error message stating "Unable to find the install package"
EXPECTED RESULT Software installed successfully
BROWSER Chrome

9 years 6 months ago
Licenses:
JomSocial Expired iSEO Expired Socialize Expired

Update: I think Joomla may be installed successfully, and when checking my current version I see the message "No update available. You already have the latest Joomla version 3.4.5." However, I still do not have access to the ijoomla installer in order to install my extensions to my site. The attachment shows the only options listed on on my 'Components' drop down menu, which does not include the installer. Please help me understand how to go about installing the extensions on my site without this, or what I am doing wrong / why I am not seeing the installer.

Thank you again for your help!

Attachment ComponentsMenuSnip.PNG not found

Attachments:
9 years 6 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi Amber,

I already installed ijoomla installer on your joomla.




thank you

Attachments:
9 years 6 months ago
Licenses:
JomSocial Expired iSEO Expired Socialize Expired

Thank you!!

9 years 6 months ago
Licenses:
JomSocial Expired iSEO Expired Socialize Expired

One more quick question... I just downloaded the files via the installer, but I don't see the option to install Socialize. Is this included automatically when I downloaded the jomsocial pro, or should I have an option to download this as well? I included the attachment to show which downloads are available on the menu.

Thank you again for your help!

Attachments:
9 years 6 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

For socialize you should download the pacakge separately, please you go to "my account" page www.jomsocial.com/component/digistore/licenses , and download socialize package from there, extract the zip file, and you can see 3 zips file there, install them one by one..

9 years 6 months ago
Licenses:
JomSocial Expired iSEO Expired Socialize Expired

That worked, thank you again for your help!!! :)

Moderators: Piotr Garasiński
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