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install jomsocial with a godaddy domain.

9 years 5 months ago
  • Ray 's Avatar
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  • Ray
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ISSUE SUMMARY:


STEPS TO REPLICATE:
1 ordered jomsocial
2 have godaddy domain woodardschool.com
3 what do i do next
4
5
RESULT
EXPECTED RESULT
BROWSER

9 years 5 months ago
Licenses:

Hi, Ray.

You need to have installed Joomla! CMS first as JomSocial is a Joomla! extension.
www.templatemonster.com/help/joomla-how-...-manual-install.html

Then you'll need to configure it, add menu, template and so on.

And install JomSocial just like any other extension (component):

docs.joomla.org/Installing_an_extension

www.youtube.com/watch?v=zpjSTzG7Dng

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Ray
9 years 5 months ago
  • Ray 's Avatar
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  • Ray
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  • Posts: 2
  • Thank you received: 0
Licenses:
JomSocial Expired

Hi. I have installed joomla through godaddy and uploaded the jomsocial file but when it freezes when at the installing JomSocial Files. i have installed joomla at the root directory and maybe its a .php configuration problem becuase the warnings say that my php isnt writable. how can i cahnge it to writeable?

9 years 5 months ago
Licenses:

Hi, Ray.

Please, edit your first post and below main text field is credential box.
Provide there credentials to your Joomla! site.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 5 months ago
Licenses:

HI, Ray.

You hold a JomSocial PRO license so only ONE domain is supported.
Your supported domain is: woodardschool.com
And you request support for: taiyuanexpats.com. I'm sorry but as it is different domain, support will be not provided for it at the moment.
Unless you change supported domain (need to have valid reason e.g domain name typo)
Please post a domain change request here: www.jomsocial.com/forum/billing-issues

After your request is accepted, please, update this thread and make sure it has "Pending Support" status.

Then yes, I'll need administrator access (Super User) to your Joomla! site.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 5 months ago
  • Ray 's Avatar
    Topic Author
  • Ray
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  • Fresh Boarder
  • Posts: 2
  • Thank you received: 0
Licenses:
JomSocial Expired

Hello. They have changed the support domain to www.taiyuanexpats.com . i think that the temp folder just needs to be writable but im not sure. i have give you my credentials. could you please help me solve this and tell me why i cant install extensions? thanks

9 years 5 months ago
Licenses:

Hi, Ray.

JomSocial is installed correctly on your Joomla! site: i.imgur.com/yBBFrHM.png
Also extensions can be installed: i.imgur.com/Kqe68ze.png

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 5 months ago
  • Ray 's Avatar
    Topic Author
  • Ray
  • Offline
  • Fresh Boarder
  • Posts: 2
  • Thank you received: 0
Licenses:
JomSocial Expired

thanks guys. i have a problem though. it isnt there anymore. i tried to install a template and then it messed up the whole page. it just shows Error displaying the error page: Application Instantiation Error: JLIB_APPLICATION_ERROR_APPLICATION_LOAD

so now im starting from the beginning. could you tell me how you were able to install jomsocial? you said its just a cache problem. can you tell me how you did that so i can do it if i run into the problem again?

thanks guys.

9 years 5 months ago
Licenses:

HI, Ray.

I didn't installed JomSocial - I just checked your site backend and saw that it's already installed.
I also can't recall that I said "cache problem" in this thread. Do you reference to other thread?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Ray
Moderators: Piotr Garasiński
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