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Theme Magic not working

10 years 11 months ago
Licenses:
JomSocial Expired Socialize Expired

ISSUE SUMMARY:
ThemeMagic is not working for me ! Am using socialize but just notice it today that it does not redirect me to my socialize template but instead it display so many errors . I got this pop up window :
You have navigated to another page which using another template or your current preview page does not support LESS. ThemeMagic has been temporarily disabled.

Note : i did try to post in socialize forum but i can't see the the New topic button !
Thanks


STEPS TO REPLICATE:
1 Error on the socialize page when open magic theme
2
3
4
5
RESULT
EXPECTED RESULT
BROWSER

10 years 11 months ago
Licenses:

Hi, Ilyass.

It happened after upgrade to 2.1?
How did you upgraded? Installed new version over older one?
Or installed older and installed new?

Try to uninstall Socialize. Then make sure that all template files are removed (check via FTP).
Then install 2.1 again and make sure to compile current layout (after you enter Socialize dashboard click small triangle on button LESS >> CSS and choose to compile only current theme).


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
Licenses:
JomSocial Expired Socialize Expired

I did install it from new man and it was working just later on ...anyway i can't manage to fix it i will provide my ftp and hopefully you guys can help. Thanks.

10 years 11 months ago
Licenses:
JomSocial Expired Socialize Expired

I did as follow uninstall the template and check it out through my ftp to make sure it was uninstall and it did and instal it from new and did click on less css but i keep get an expected error refresh and try again. So i will leave to you guys . Thanks for your help.

10 years 11 months ago
Licenses:

Hi, Ilyass.

Your issue is caused by JFBC extensions. When I disabled it Theme Magic works fine: i.imgur.com/4OyWLVD.png
So you'll need to use Theme Magic with disabled JFBC or you may contact with extension developer and report this issue to them.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
Licenses:
JomSocial Expired Socialize Expired

Thanks for your help, i will contact them :)

10 years 11 months ago
Licenses:
JomSocial Expired Socialize Expired

Please can you tell me where did you disable it from ? cause i did disable it from the jomsocial integration dashboard but no luck at all , i still got the same problem !

Can you tell me what procedure did you took or what process to make the magicthem working .
Thanks

10 years 11 months ago
Licenses:
JomSocial Expired Socialize Expired

Could you please provide more information for this? What did you disable for JFBConnect? What was the behavior on the page? Were there any javascript errors on the console? etc.

Thanks

10 years 11 months ago
Licenses:

Hi, Ilyass.

I disabled those extensions in Extensions -> Manage section: i.imgur.com/KWN594k.png
Result: i.prntscr.com/2d3383f078954eb19126fdaefd2939e7.png

I left them disabled so you may check Theme Designer now.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
Licenses:
JomSocial Expired Socialize Expired

Thanks for your help Man , i forward this information to the JFB guys so hopefully they will fix it !

Moderators: Piotr Garasiński
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