Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Unable to install iJoomla Installer

10 years 11 months ago
  • Rob's Avatar
    Topic Author
  • Rob
  • Offline
  • Fresh Boarder
  • Posts: 3
  • Thank you received: 0
Licenses:
JomSocial Active Socialize Active

ISSUE SUMMARY:
The iJoomal Installer (installed via Extensions::Manage::Upload Package File, uploaded "iJoomla-Installer-Updater.zip") says it successfully installs, but Components::iJoomla Installer thereafter doesn't completely display. (see attached screenshot)

BROWSER: CHROME

Attachments:
10 years 11 months ago
Licenses:

Hi, Rob.

Ok, I saw your issue in backend. Please, uninstall it. Next install JomSocial and iJoomla Installer again.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
  • Rob's Avatar
    Topic Author
  • Rob
  • Offline
  • Fresh Boarder
  • Posts: 3
  • Thank you received: 0
Licenses:
JomSocial Active Socialize Active

Hi Michal,
Thank you for taking a look at my issue (unable to install iJoomla Installer.
I did again go to Extensions::Manage::Manage, selected iJoomla Installer checkbox and clicked Uninstall.
I received the message "Uninstalling the component was successful."
I again downloaded the JomSocial Pro product and extracted the file.
I again went to Extensions::Manage::Install, used tab "Upload Package File", chose file "iJoomla-Installer-Updater.zip", clicked "Upload & Install"
I again received the message "Installation of the component was successful."
Still, when I go to Components::iJoomla Installer, the bad result is the same (new screenshot attached).
-Rob

Attachments:
10 years 11 months ago
Licenses:

Hi, Rob.

Then you missed my instruction :) At least this part:

Please, uninstall it. Next install JomSocial and iJoomla Installer again.


So again:

1. Uninstall iJoomla Installer
2. Make sure it was removed from filesystem
3. Install JOMSOCIAL
4. Install iJoomla installer at the end.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Rob
10 years 11 months ago
  • Rob's Avatar
    Topic Author
  • Rob
  • Offline
  • Fresh Boarder
  • Posts: 3
  • Thank you received: 0
Licenses:
JomSocial Active Socialize Active

Hi Michal,
First, thank you very much for replying.

I didn't understand how to install JomSocial before installing the iJoomla Installer. The only instructions I had located ([url=http://]http://documentation.jomsocial.com/wiki/IJoomla_Installer_Installation[/url]) specifically require doing it the other way 'round.

Then it hit me - and I'm a dummy - that I needed to upload the com_community_pro_4.1.2.zip file and install that. It seems to be working.
Again, thank you for assisting me.
-Rob

Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW

About Us

Our product

Support

Contact Us

Site Policies

Elsewhere

© JomSocial.com All Rights Reserved