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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Can`t log in to joomsocial 4.1

9 years 6 months ago
Licenses:
JomSocial Expired

ISSUE SUMMARY:

I can`t log into joomsocial with my test acount . It only says that I cant reach this private page ?
the user registration gone well , but cant log in

9 years 6 months ago
Licenses:

Hi, Petter.

But how to access your Community?
Please, post a direct URL.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 6 months ago
Licenses:
JomSocial Expired

Here
nordicmeditation.se/index.php/online/test

9 years 6 months ago
Licenses:
JomSocial Expired

There was an error in joomla installation, and I fixed it . Thank you for help . All is working good now

9 years 6 months ago
Licenses:

Hi, Petter.

You hold a JomSocial PRO license so only ONE domain is supported.
Your supported domain is: petterpaulsen.com.
And you request support for: nordicmeditation.se. I'm sorry but as it is different domain, support will be not provided for it at the moment.
Unless you change supported domain (need to have valid reason e.g domain name typo)
Please post a domain change request here: www.jomsocial.com/forum/billing-issues

After your request is accepted, please, update this thread and make sure it has "Pending Support" status.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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