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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

we had old jomsocial - after update we get bugs!

11 years 1 week ago
Licenses:
JomSocial Active GURU Expired

ISSUE SUMMARY:
1) Tabs inside the profile are not working
2) Share is not working (come share for login form only)

STEPS TO REPLICATE:
1 Login on front
2 Go to my profile and try to push on tabs
3 Try to share any link ....


RESULT: Tabs inside the profiles are not working, share work wrong we can share only login form
EXPECTED RESULT: workable tabs and shareable all corectly
BROWSER any

Attachments:
11 years 1 week ago
Licenses:
JomSocial Active GURU Expired

Please switch societygenerale.com -> prefermarket.com -> we don`t use society generale about 6 month already....

11 years 1 week ago
Licenses:
JomSocial Active GURU Expired

this is mobile view request....

11 years 1 week ago
Licenses:
JomSocial Active GURU Expired

Please alsoo by the time swich my mail from This email address is being protected from spambots. You need JavaScript enabled to view it. -> This email address is being protected from spambots. You need JavaScript enabled to view it.

11 years 1 week ago
Licenses:
JomSocial Active GURU Expired

this is desktop view request !

mobile is great

11 years 1 week ago
Licenses:

Hi, Gabriela.

You hold a JomSocial PRO license so only ONE domain is supported.
Your supported domain is: societygenerale.com
And you request support for: prefermarket.com. I'm sorry but as it is different domain, support will be not provided for it at the moment.
Unless you change supported domain (need to have valid reason e.g domain name typo)
Please post a domain change request here: www.jomsocial.com/forum/billing-issues

After your request is accepted, please, update this thread and make sure it has "Pending Support" status.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 1 week ago
Licenses:
JomSocial Active GURU Expired

so now our domain is prefermarket.com - supported - let`s solve the problems now....

11 years 1 week ago
Licenses:
JomSocial Active GURU Expired

my problem was not solved!!!

11 years 5 days ago
Licenses:

Hi, Gabriela.

I can't replicate your issues:

- tabs are working fine: i.imgur.com/KcXbwrv.png
- sharing issue was explained in other thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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