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Can`t open any Configurations

11 years 2 weeks ago
Licenses:
JomSocial Active Socialize Expired

ISSUE SUMMARY:
While opening any config-page on the Jomsocial-component the server shows an internal error. Same while trying to open the update-component

STEPS TO REPLICATE:
1 Goto the Jomsocial-Component
2 Try to open any page of the configuration
3
4
5
RESULT Internal Server Error
EXPECTED RESULT
BROWSER any

11 years 2 weeks ago
Licenses:

Hi, Rene.

It seems that something went wrong during your upgrade as you have version 4.1 Pro.
Please, uninstall JomSocial and all it extensions:

0. Make a safe copy of your whole system (files and database)
1. Browse to Backend -> Extensions -> Extension Manager -> Manage
2. Search all extensions using filter "com"
3. Uninstall all JomSocial related extensions
4. Search all extensions using filter "jom"
5. Uninstall all JomSocial related extensions
6. Download latest JomSocial package from here: www.jomsocial.com/component/digistore/licenses
7. Unzip it
8. Install com_community package via Joomla! installer
9. Follow installation steps

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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