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After Upgrading vom JS DEV 4.0.10 to 4.1 all group wall posts are gone!

11 years 1 month ago
Licenses:
JomSocial Active iSEO Active Socialize Active

ISSUE SUMMARY:
After Upgrading vom JS DEV 4.0.10 to 4.1 all group wall posts are gone!

STEPS TO REPLICATE:
1 Upgraded from JS Dev 4.0.10 to 4.1
2 Reconfigured all needed Modules
3 Site works finde from the start
4 But in all private groups all group wall posts are gone!
5 All discussions and Announcements are still there
RESULT - All empty group walls, just discussions are still there
EXPECTED RESULT - All group wall threads are still there
BROWSER - all actual browsers on Win 10 and OS 10.9.x

Attachments:
11 years 1 month ago
Licenses:

Hi, Alexander.

Ok, you hold a Developer license so this is your second supported site.

Could you restore your site in version 4.0.10 from backupcopy (you have it, right?) so I could do upgrade myself.
I'll also need access to PHPmyAdmin. Need to check your database if data are there...

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The following user(s) said Thank You: Alexander
11 years 1 month ago
Licenses:
JomSocial Active iSEO Active Socialize Active

Done! There is JS DEV 4.0.10 running now. Please give it a try

Little additional hint: A few group wall posts dissapeared by updating from 4.0.8 to 4.0.10, too. But today every group wall post was gone!

11 years 1 month ago
Licenses:

Hi, Alexander.

Just to be sure: only few groups have activities:

Vereinsgründung
Kinder und Soziales
Sanierung
Orgateam
Sachspenden

The rest of groups have no activities.

I just upgraded your site to 4.1 and all groups that previously had activities... have them. Please, check groups above.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
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- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Alexander
11 years 1 month ago
Licenses:
JomSocial Active iSEO Active Socialize Active

No - exactly this it the problem. All group wall activities in "Auswege" are gone for example.... there was a whole bunch of conversation at the group wall visible and now it is all empty

11 years 4 weeks ago
Licenses:

Hi, Alexander.

But this mus happen before upgrade to 4.0.10... as when I've checked it few minutes ago... they ware empty with JomSocial 4.0.10... after upgrade to 4.1 all activities that ware in groups with activities... were there.

I'll need to access your database...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Alexander
11 years 4 weeks ago
Licenses:
JomSocial Active iSEO Active Socialize Active

I added the needed information in the top of this thread, in the section "Misc Information"

11 years 4 weeks ago
Licenses:

HI, Alexander.

I've checked in database - there are only few records related with groups.
No regular activity but rather discussions activities.

It seems they are gone...

Do you have backup copy before they vanished?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Alexander
11 years 4 weeks ago
Licenses:
JomSocial Active iSEO Active Socialize Active

Yes I have a backup - but all comments and postings in the mean time are gone then. This is the first time I have a problem like this by upgrading JS.

11 years 3 weeks ago
Licenses:

Hi, Alexander.

Then I need a backup copy where activities are NOT deleted... then I'll be able to check if upgrade deleted them.
So could you set such a system copy?
Frankly, I don't think that upgrade removed them as we don't delete tables or records in db...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Alexander
11 years 3 weeks ago
Licenses:
JomSocial Active iSEO Active Socialize Active

Take the Backup with ID 140. You can find it at www.asternweg.org/administrator/index.ph..._akeeba&view=buadmin
I log every user activity and no admin has been online in the related time.

11 years 3 weeks ago
Licenses:

Hi, Alexander.

With all the respect but you should restore site from backup as you're system owner/admin ;)
Just restore it and provide me access to it (if different than previous).

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Alexander
11 years 3 weeks ago
Licenses:
JomSocial Active iSEO Active Socialize Active

Oh! I missunderstood - I thought you need a backup file to take a loog at the database dump - I´ll create a duplicated system from backup to you and give you all the access you need. Sorry

11 years 3 weeks ago
Licenses:

Hi, Alexander.

No worries - just give me a sign when it's ready.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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