Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.
ISSUE SUMMARY:
When using the iJomla upgrader, the upgrade doesn't work and the JS version remains the same (4.0.9)
STEPS TO REPLICATE:
1 Go to ijoomla installer
2 Click on upgrade
3 Go through upgrade process
4
5
RESULT
After completion, Jomsocial version is still 4.0.9
EXPECTED RESULT
Jomsocial would be upgraded to version 4.1
I have tested this on our test site
The main site is LIVE and I cannot upgrade until I have fully tested the new version functionality
Please, use Joomla! Installer and install JomSocial 4.1 as any other extension on top of existing version.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
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