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Installation Hangs on Prepairing Database > Create Menu Item

9 years 9 months ago
Licenses:
JomSocial Expired iSEO Expired Socialize Expired

ISSUE SUMMARY:
After installation of the com_community_pro_4.0.9.zip I was asked to "Complete the Installation." The progress bar stops after Preparing Database > Update Configuration. Create menu item is marked as "Waiting."

STEPS TO REPLICATE:
1 Install com_community_pro_4.0.9.zip
2 Click the "Complete Installation" button
RESULT: The progress bar stops after Preparing Database > Update Configuration.
EXPECTED RESULT: All post installation configuration updates should complete automatically.
BROWSER: Firefox 10.0.3

Technical Details:
PHP Built On Linux serv01.siteground121.com 2.6.32.59-sg3 #9 SMP Wed Sep 26 03:29:25 CDT 2012 x86_64
Database Version 5.5.44-37.3-log
Database Collation utf8_general_ci
PHP Version 5.6.12
Web Server Apache
WebServer to PHP Interface cgi-fcgi
Joomla! Version Joomla! 3.4.4 Stable [ Ember ] 8-September-2015 21:30 GMT
Joomla! Platform Version Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:40.0) Gecko/20100101 Firefox/40.0

Attachments:
9 years 9 months ago
Licenses:

Hi, Robert.

I noticed that JomSocial 4.09. is properly installed in your system: prntscr.com/8hpxkw

Only menu items in JomSocial toolbar menu need to be fixed.

To fix "Component 'com_community' does not exist." follow this steps:

- click on menu item in JomSocial menu in order to edit it
- when in edit mode don't change anything
- save
- menu item should be fixed
- do it for every JomSocial related menu items (if needed) in all other menus

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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