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cannot view profiles

11 years 1 month ago
Licenses:
JomSocial Active

ISSUE SUMMARY: A logged in user cannot view profiles when they are clicked upon.

STEPS TO REPLICATE:
1 Login to site
2 Click Jomsocial menu Link
3 In Jomsocial Click a user profile

RESULT: The page reloads the jomsocial home page
EXPECTED RESULT I expected to see a profile
BROWSER Chrome

ACTIONS:
I upgraded from Joomla 2.x to 3.x.
I migrated Jomsocial at the same time. I used the updater to go from 2.x to 3.x and then installed 4.x on top of 3.x
I read documentation.jomsocial.com/wiki/Toolbar_Explained and removed extra jomsocial menus

11 years 1 month ago
Licenses:

Hi, Tom.

Please, make "jomsocial" fully operational - now, when I try to log in I'm asked to subscribe.
I noticed that JomSocial frontpage is under ID 5438... but profiles are under 2140.
And you have a lot of menus and menu item. Please, indicate what menu item with ID 2140 is...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: tom arriola
11 years 1 month ago
Licenses:
JomSocial Active

I didn't think you'd get in so fast and so I was trying something. ID 2140 is no longer connected to jomsocial and all jomsocial links now have 5438

Was there something else needed to make "jomsocial" fully operational ?

Again, thanks for the speedy help.


Tom

PS
ID 2140 is in the main menu as FUN
ID 5438 is in the main menu as Jomsocial

11 years 1 month ago
Licenses:
JomSocial Active

BTW, I'll stay out of the admin and not tinker in case you are in there. Thanks again

11 years 1 month ago
Licenses:

HI, Tom.

After you change profile URL get ID 2148 which was "Add an Avatar" in "Crime Scene" menu.
I disabled it.
Now profile pages have ID 5438.
Again I disabled it... but your system constantly tries to reach it...

Also you don't have menu labelled "Main Menu".

I'm afraid that your database is messed up. For example take a look here: prntscr.com/8gl13t
Edit profile is a child menu item of "Jom Social" but it's displayed weird...
I need to take a look into your site database.

Please, edit your first post and provide MyPHPAdmin access.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: tom arriola
11 years 1 month ago
Licenses:
JomSocial Active

I've entered the login info for phpmyadmin in my first post.
Thanks
Tom

11 years 1 month ago
Licenses:
JomSocial Active

Is the issue the text ★ because I figured since its star in my menu that it belonged.

Thanks for looking at the problem. I'm looking forward to any answers you can find

Tom

11 years 1 month ago
Licenses:

Hi, Tom.

Your issue was caused by System - Core Login Redirect plugin. It was misconfigured so I disabled it.
Now JomSocial works fine.

But I must admit... sorry to say that but your site is a mess... database... oh my... I'm surprised that this site holds together. There is a serious overhaul before you... good luck!

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 1 month ago
Licenses:
JomSocial Active

Thanks. We're running smoothly and we've pruned and repaired the database.

Moderators: Piotr Garasiński
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