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installing or upgrade leads to 404 component not found

10 years 1 week ago

#128237

Topic Author
Pete Ward
Offline
Fresh Boarder
Posts: 1
Thank you received: 1

Licenses:

JomSocial Expired

ISSUE SUMMARY:
When I try to install or upgrade I get the the complete installation screen.
When I click complete installation I get 404 component not found.
I'm sure it is my installation that is playing up however I'm not sure what to do about it. I tried uninstalling jomsocial completely??? no change.

I need to change my support domain from getalife.net.nz to starlightmediahouse.co.nz please. How do I do this???

STEPS TO REPLICATE:
1 choose install on joomla
2 upload file
3 click complete installation
4 get 404 component not found error.
5
RESULT - cannot complete installation
EXPECTED RESULT - installation completes
BROWSER
Chrome

Attachments:

10 years 1 week ago

#128240

Michał
Offline
Moderator
Posts: 13447
Thank you received: 3689

Licenses:

Hi, pete.

First things first: you need to change your supported domain.
When change will be accepted then please, update this thread by editing your first post - add new site credentials and post it's done (make sure that thread has status "Pending Support" in other case it will be not visible on my list.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you

The following user(s) said Thank You: Pete Ward

10 years 1 week ago

#128241

Topic Author
Pete Ward
Offline
Fresh Boarder
Posts: 1
Thank you received: 1

Licenses:

JomSocial Expired

Hi Michal

Thanks. For some reason it was installing as not enabled, when I enabled it, it is working, please resolve. Yes I still need to change the support domain.

regards

Pete

Moderators: Piotr Garasiński

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