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Tablet issue: Menus and settings menu don't pop-up on profile/group

10 years 2 months ago
  • Jan's Avatar
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  • Jan
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ISSUE SUMMARY:

Hi,

when I tab on "profile" in the jomsocial toolbar on the frontpage the menu opens with all the settings as it should. On profile and groups page the menu doesn't open, when I tab on the menu.

If I want to change the cover for example and tab on the gear-wheel on the top-right, the menu doesn't open on profile and group as well.

Tested on iPad Air with Safari and Chrome and iPhone 4s.

STEPS TO REPLICATE:
1 Use iPad
2 login as user
3 go to profile or group
4 try to change cover
5
RESULT
EXPECTED RESULT
BROWSER

10 years 2 months ago
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Hi, Jan.

I tested it on Lenovo Tablet with Android and everything is fine... so it seems to be iPad specific issue.
I ask other Support members if they could test it on iOS.

- Instead of saying: 'it's not working', explain the problem in detail.
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10 years 2 months ago
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Thank you Michal,

your right. I tested the behavior on a HTC One with Android (Chrome browser) and there it works as it should. Seems to be iOS specific. Would be happy, if another support member or a developer could confirm the issue and work on that.

10 years 2 months ago
Licenses:

Hi, Jan.

I confirm it's iOS specific bug - I reported it to our developers.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Jan
10 years 2 months ago
Licenses:

Hi, Jan.

Please, make a safe copy of this file:

ROOT/components/com_community/assets/source/js/views/streams.js

Then replace original with patched file from package.
After that clear browser cache and do a test.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you

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10 years 2 months ago
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Hi Michal,

thank you for the file. I installed it and did a test. Unfortunately it didn't work. I cleared caches in Safari and Chrome and tested on iPad and iPhone.

On Android it still works even with the fixed file and after clearing the cache.

10 years 2 months ago
  • Jan's Avatar
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Hi Michal,

after installing the whole package from here:

www.jomsocial.com/forum/technical-issues...-buttons-menu#126038

related to my issue from here:

www.jomsocial.com/forum/installation/255...adding-removing-apps

the problem is fixed.

Moderators: Piotr Garasiński
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