Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

profile page is not showing after upgrade to 4.0.2

10 years 1 month ago
Licenses:
JomSocial Expired

Hi
downloaded and upgraded to last version - after your recommendation in last help post.
Now we have multiple issues .
website design all messed up.
functionality not working and more.
Since you are asking to treat one issue per post lets start with this one >

when going to profile page from home page after loging in we are getting a 404
www.beshnaim.co.il/index.php/profile/profile
please advise

10 years 1 month ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi,

this issue caused by this outdated plugin "editormyphotos" and JF Social templates, please you contact JF Social developer to further information.

thank you

10 years 1 month ago
Licenses:
JomSocial Expired

HI
thanks for answering
but
editormyphotos
is a community plugin that came with the last update bundle that i just downloaded!
how can it be outdated?
should i update it ? where do i find the plugin stand alone ?
please supply further information.

10 years 1 month ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Regarding editormyphotos is old plugin, we are not using it anymore... and the rest of your issue caused by css conflict which caused by 3rd party template

10 years 1 month ago
Licenses:
JomSocial Expired

hi
i am sorry but this is not an acceptable answer.

i went through the upgrading process because of your colleague answer - (look up my account u will surely find the post).
i have not installed since then any 3rd party modules \plugins or components.
i have upgraded from your official upgrade.
the "old" plugin came from your official upgrade.

and my website went from being with 2 bugs into full retard mode.

the client i am building this website for - is thinking we are going backwards not forwards with project and this is causing me

financial damage .
i have supplied all info and credentials needed in accordance to your requests
so i would appreciate if you could look into the matter and supply me with a more detailed answer
so me and my developer can look into this .
thanks

10 years 1 month ago
Licenses:

Hi, Koderius.

Dimas is right, editormyphotos is a very old JomSocial plugin.
Look on dates and versions here: code.google.com/p/enhanced-social/source....xml?spec=svn15&r=15

Your previous version was 3.1.1 but editormyphotos is even older... and some records regarding is are missing. So you need to remove id from database as it's broken.

Please, check in package you downloaded size.zip -> all_plugins.zip. 100% that there is NO such a plugin.

Also regarding css conflict Dimas is right. Do a simple test: switch to Joomla! default template and check if issues persist.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
Licenses:
JomSocial Expired

Hi ,

I have uninstalled the editormyphotos plugin from my site and also tried to run the site with the default template but it's not working as it's showing blank page when selected any deafault template. So can you please tell me what i need to do next ?

Thanks

10 years 4 weeks ago
Licenses:
JomSocial Expired

just to mention in addition:
we have tried re-installing template files and default template
we have tried overriding the css files of jomsocial
tried uninstalling and installing plugins

profile page and rest of site looks like hell

please look at the picture attached !
and tell me what can cause these huge icons.?

please specify where is this page coming from >
www.beshnaim.co.il/index.php ?Itemid=367
awaiting your replay

Attachments:
10 years 4 weeks ago
Licenses:

Hi, Koderius.

First fix issue with menu items:

When you upgrading JomSocial by uninstalling it, menu items in JomSocial toolbar lost "connection" with component. Joomla! mark them as disabled and with notice: "Component 'com_community' does not exist". In order to fix it please follow this instruction:

- click on menu item in JomSocial menu in order to edit it
- when in edit mode don't change anything
- save
- menu item should be fixed
- do it for every JomSocial related menu items (if needed) in all other menus

Make sure that you fix ALL JomSocial related links that way ;)

I fixed display issue, file:
ROOT/components/com_community/templates/jomsocial/assets/css/style.css

Wasn't loaded.

Where I could see that blank page?


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 4 weeks ago
Licenses:
JomSocial Expired

hi
thanks
it worked .

please advise - if its a known issue why does it take so many tickets and hours to get an answer for it .
also -it will be wise to include in installation info .
this bug has cost me a small fortune to look up with a freelance developer!

there are more issues after upgrade but i will open new tickets for them.
thanks

10 years 3 weeks ago
Licenses:
JomSocial Expired

hi there
how did u fix this >
I fixed display issue, file:
ROOT/components/com_community/templates/jomsocial/assets/css/style.css

we have again the same problem of style not loading and everything looks corrupted
thanks

10 years 3 weeks ago
Licenses:

Hi, Koderius.

Yes, this is known issue but it's not related with JomSocial only.
It's just how Joomla! works.
- you create menu item that links to certain component page
- each component has own ID in Joomla!
- if you remove component and leave menu items they will lost "contact" with component
- if you install component again, Joomla! will give it NEW ID
- so menu item will still have no "touch" with component as ID are different.

Just edit your template index.php and add:

<link rel="stylesheet" href="components/com_community/templates/jomsocial/assets/css/style.css" type="text/css" />

before head closing tag: </head>


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: koderius
10 years 3 weeks ago
Licenses:
JomSocial Expired

thank god it worked.
thank you for your quick response.
we thought we would have to go all over again with styling .thanks

Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW