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automatic prompt to login

11 years 7 months ago
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ISSUE SUMMARY:
When I access the community page www.travacom.de the login window pops automatically up. This shouldn't be the case - only when the user wants it.

Please help

STEPS TO REPLICATE:
1
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RESULT
EXPECTED RESULT
BROWSER

11 years 7 months ago
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Hi, Frank.

I'm sorry but I can't replicate your issue. I was on your site straight from URL you posted.
Waited a while... no modal window was shown. Please, take a look on my screencast:

www.youtube.com/watch?v=e4qdYNDAbKQ&feature=youtu.be&hd=1

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11 years 7 months ago
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Please delete cookies & cache and try again - maybe it is neccessary to refresh the page a couple of times. I tested it with IE & Firefox

11 years 7 months ago
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HI, Frank.

I visited your site for first time - there was no cookies saved... also clearing browser cache should rather help to get rid modal window and not calling it out.

Please, do a screencast of that issue: screencast-o-matic.com

- Instead of saying: 'it's not working', explain the problem in detail.
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- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

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11 years 7 months ago
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following the URL to the screencast: screencast-o-matic.com/watch/coeYIRes7r

11 years 7 months ago
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It also happens after you logged out as a user from the frontend

11 years 7 months ago
Licenses:

HI, FRank.

Looks like caching issue.

Please provide us working administrator credentials.
I can't login to your site backend.
Please, edit your first post and add credentials to corresponding fields.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 7 months ago
  • Frank's Avatar
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it should work with the already provided credentials - please try again

11 years 7 months ago
Licenses:

HI, FRank.

Could you check if your browser accepts cookies?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 7 months ago
  • Frank's Avatar
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  • Frank
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  • Posts: 7
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Licenses:
JomSocial Active Socialize Expired

yes, I tested it with IE and Firefox on the desktop and with chrome and firefox on Android - always the same. I am not 100% sure, but I guess it occured the first time with 4.01 - with 4.0 it worked fine.

By the way, when accessing jomsocial.com I get the following error message: Database connection error (2): Could not connect to MySQL.

11 years 7 months ago
Licenses:

Hi, Frank.

I assign developer to this thread.

There was some issues with database but now it should be fine

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 7 months ago
  • Frank's Avatar
    Topic Author
  • Frank
  • Offline
  • Fresh Boarder
  • Posts: 7
  • Thank you received: 0
Licenses:
JomSocial Active Socialize Expired

disabled the plugin "cache" and now it works

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