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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

recaptcha don't work

10 years 1 month ago
Licenses:
JomSocial Expired

after the upgrade to version 4 recaptcha no longer works. thank you

10 years 1 month ago
Licenses:

Hi, Giacomo.

And it will be not. JomSocial 4 doesn't use reCaptcha anymore. We decided to use NO Captcha in new version:
googleonlinesecurity.blogspot.com/2014/1...cing-no-captcha.html

You'll need to set it up again.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
Licenses:
JomSocial Expired

how do I reset nocaptcha? I have to install a new plugin?this is the registration page ( www.edilsocialnetwork.it/register.html )..you can see that the captcha is not displayed.

10 years 1 month ago
Licenses:

Hi, Giacomo.

No, you'll need to enter new keys for NoCaptcha.

Browse here: www.google.com/recaptcha/intro/index.html
Log in.
Register domain and generate new keys.

Then browse to: Backend -> Extensions -> JomSocial -> Configuration -> Site -> Nocaptcha (box)

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
Licenses:
JomSocial Expired

already done, but still does not work

10 years 1 month ago
Licenses:

Hi, Giacomo.

I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
Licenses:

Hi, Giacomo.

I cant access your administrator page. seem your provide me invalid login detail.
please edit your first post at this topic. and put it at site info form.

I suggest to retrieve new key for recaptcha. seem that key not valid any more.

Regards

10 years 1 month ago
Licenses:
JomSocial Expired

try now with the same login info.

10 years 1 month ago
Licenses:

Hi Giacomo,

please contact your template provider. the issue from the template it self
if you disabling the template in temporary, by put ?template=0 at the end of the URL at registration page:
http://[domain]/register.html?template=0

you can see the captcha will be loaded nicely.

Regards

Moderators: Piotr Garasiński
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