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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

New Install Errors

10 years 4 months ago
Licenses:
JomSocial Active Socialize Expired

I just installed this on a fresh joomla install ,Joomla! version, 3.3.6. and Im getting this error when I go to configuration/site tab

Warning: include_once(AZRUL_SYSTEM_PATH/pc_includes/JSON.php): failed to open stream: No such file or directory in /xxxx/xxxx/public_html/xxxx/administrator/components/com_community/models/network.php on line 33

Warning: include_once(): Failed opening 'AZRUL_SYSTEM_PATH/pc_includes/JSON.php' for inclusion (include_path='.:/opt/php54/lib/php') in /xxxx/xxxx/public_html/xxxx/administrator/components/com_community/models/network.php on line 33

Fatal error: Class 'Services_JSON' not found in /xxxx/xxxx/public_html/xxxx/administrator/components/com_community/models/network.php on line 40

There are a few other tabs not working properly as well.

10 years 4 months ago
Licenses:

Hi, Michelle.

Please provide us working administrator credentials.
I can't login to your site.
Please, edit your first post and add credentials to corresponding fields.

I get a 404 page not found error when trying to reach your site backend.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Michelle
Moderators: Piotr Garasiński
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