Hello,

In migrating from Jomsocial 3.1 to 3.2, I have noticed that a certain amount of users are unable to log into our community. It's my belief that their passwords were somehow lost in the transition. Resetting their password corrects the issue, but I would rather not have to reset each member's password as these requests come in.

Is there a certain table in the db that has this information? Please let me know if there's an easier way to accomplish this.

Thanks,
Gene

Hi Gene,

jomsocial is running under joomla. for user login jomsocial using joomla it self. username + password stored at table:
(prefix)_users
the password is encrypted by joomla. for security reason we cant decrypt it (prevent by joomla it self).

it really strange if some users cant login, becuase users table is untouched at upgrade process.

or any 3rd party extensions related with jomsocial? I need your backend (administrator) access detail.
please edit your first post at this topic and put any credentials information at site info form. you current site info is not valid.

Regards

Hi Albertus,

Thanks for the quick response. I was not only upgrading Jomsocial, but also Joomla and moving both platforms into a new environment. While the users table was duplicated in the new environment, for some reason it did not carry over a majority of those encrypted passwords (however it did bring over everything else in that table, go figure.)

I have since updated the users table in the live environment with those encrypted passwords, so hopefully the issue is now resolved.

Thanks,
Gene