Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Installation of 3.2.1.5 hangs in "Installing ajax ai plugin"

11 years 10 months ago
  • carlatf's Avatar
    Topic Author
  • carlatf
  • Offline
  • Fresh Boarder
  • Posts: 33
  • Thank you received: 1
Licenses:
JomSocial Active

Hi,
I tried to update the system to 3.2.1.5 becauase the private messages don't work and the installation hangs at "Installing ajax ai plugin"
Can somebody help me?
best regards,
carla

11 years 10 months ago
Licenses:

Hi.

This seems to be a server issue. on this stage console shows 502 Error:

Failed to load resource: the server responded with a status of 502 (Bad Gateway)

prntscr.com/5cfq93

Please read this: pcsupport.about.com/od/findbyerrormessage/a/502error.htm and contact with your server administrator.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 10 months ago
  • carlatf's Avatar
    Topic Author
  • carlatf
  • Offline
  • Fresh Boarder
  • Posts: 33
  • Thank you received: 1
Licenses:
JomSocial Active

Hi,
I'm the server admin, I rised all the values in the php-fpm conf and nginx to avoid the error but it's still happening.

Any other ideas?
I usually upgrade Jomsocial without any problem, this is the first time this error occurs and I see nothing in the error log.

11 years 10 months ago
Licenses:

Hi.

I'm sorry but I can't do anything with 502 error as it's related with server.
The only thing I can suggest now is to ask advise of server expert or search solution in Internet.
Problematic hosting are supported in minimum: www.jomsocial.com/support

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 10 months ago
  • carlatf's Avatar
    Topic Author
  • carlatf
  • Offline
  • Fresh Boarder
  • Posts: 33
  • Thank you received: 1
Licenses:
JomSocial Active

Hi,
I looked at the server logs and actually it says:
" [error] 10441#0: *273263 upstream sent invalid status "-1 Copy file failed" while reading response header from upstream, client: 181.109.26.99, server: tresjolie.com.ar, request: "GET /administrator/index.php?option=com_community&view=installer&task=ajax_unpack&filename=all_plugins HTTP/1.1", upstream: "fastcgi://127.0.0.1:9000", host: "tresjolie.com.ar", referrer: " tresjolie.com.ar/administrator/index.php...nstaller&task=unpack ""

11 years 10 months ago
Licenses:

Hi.

It's still a server issue... try to search for possible solution in Internet:

serverfault.com/questions/388703/nginx-p...tus-on-uploading-joo
joomla.stackexchange.com/questions/2426/...502-in-administrator

Or ask for help server technician...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW

About Us

Our product

Support

Contact Us

Site Policies

Elsewhere

© JomSocial.com All Rights Reserved