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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

UPGRADE

12 years 3 weeks ago
Licenses:
JomSocial Expired Socialize Expired

Hello there
just tried to upgradere to latest version but got the message ..
Error
This license is invalid. Please contact us for more information!

12 years 3 weeks ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
  • Visitor
  • Thank you received: 0
Licenses:

Hi Chatidk,

can you check again the purcahse number is correct or not? the another way to install jomsocial is, you can use the component jomsocial package, but first download the newest package from "my account" page

Anyway, your backend access is not working, please provide me the correct one.

thank you

12 years 3 weeks ago
Licenses:
JomSocial Expired Socialize Expired

almost all of you from the support team has got the codes for my backend up to more time. wrote it again yesterday but still nothing has been done about invalid lisence .. although my lisence is as new as new

12 years 3 weeks ago
  • Paul's Avatar
  • Paul
  • Visitor
  • Thank you received: 0
Licenses:

Hi Chatidk,

Sorry for the delay, Our system was modifying the administrator URL because of the S being uppercase. This i corrected now.

In regards to the Invalid license, I have logged into your administrator section of the site and i can see the license is correctly entered in the Ijoomla installer. For us to test it i need you to confirm that we can proceed with pressing upgrade. We don't do this automatically because if you have customization's in jomsocial then the upgrade will overwrite them.

Please confirm this is ok for us to proceed with the upgrade so we can see the error. when we fix the issue your site will then have 3.2.1.5 installed

12 years 3 weeks ago
Licenses:
JomSocial Expired Socialize Expired

Ok

12 years 3 weeks ago
Licenses:
JomSocial Expired Socialize Expired

hei there
I just upgraded it, now it works after you have checked system lisence

but if you login at bagckend, tray to se a error som i vil show you within atachment a picture

Attachments:
12 years 3 weeks ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
  • Visitor
  • Thank you received: 0
Licenses:

Hi,

This issue usually caused by your internet connection, please you try with another connection..

anyway, if my suggestion is not helped, please you create new topic.

thank you

12 years 3 weeks ago
Licenses:
JomSocial Expired Socialize Expired

thanks.. have a nice day

12 years 3 weeks ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
  • Visitor
  • Thank you received: 0
Licenses:

you're welcome

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