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why i don't receive the notification mails?

12 years 4 weeks ago
  • alfredo's Avatar
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hi today my site "turns" into production.
so just now i noticed i don't get any notification mail for the new activities, i set in backend the default mail notification for all the possible js activities.
If I as admin dont get the notification i guess neither the users will receive..

12 years 4 weeks ago
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Hi, Alfredo.

1. Check if you provided proper email in Joomla! configuration.
2. Once again check if you have proper settings for notifications in JomSocial configuration.
3. Check if activities triggers emails and they are listed in Email Queue.
4. Check if you have configured cron job (it launch emails from queue)
5. Log in as a ordinary user and check if you receive any email notifications.
6. Check your site email if it's not blacklisted: www.mail-tester.com/


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

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12 years 4 weeks ago
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Michal Dluzak wrote: Hi, Alfredo.

1. Check if you provided proper email in Joomla! configuration.
2. Once again check if you have proper settings for notifications in JomSocial configuration.
3. Check if activities triggers emails and they are listed in Email Queue.
4. Check if you have configured cron job (it launch emails from queue)
5. Log in as a ordinary user and check if you receive any email notifications.
6. Check your site email if it's not blacklisted: www.mail-tester.com/


1 and 2. when i try a registration i receive the user activation email, so i guess it prove the joomla and js config is fine.
3. how?
4. there is a specific cronjob for email?
i already have this
/usr/bin/curl --silent welovemoda.it/index.php?option=com_community&task=cron >/dev/null
5. i have some test registered user and i didnt receive mail there neither
6. uhm i scored 8/10..that's strange, this is a new domain (Listed in SPAMCANNIBAL)

ps: i noticed the users in joomla user list in backend have "Receive System emails" to off.. i guess it's normal right? i can't remember the use for this option :)

12 years 4 weeks ago
Licenses:

Hi, Alfredo.

3. Backend -> Components -> Jomsocial -> Configuration -> Privacy column at right.
4. No, it's ok.
6. It's not a domain but server IP. You probably use shared hosting.

I'l register on your site and take a closer look.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 4 weeks ago
Licenses:

Hi, Alfredo.

I saw that emails are still in queue. That indicates issues with cron job.
I'm not sure but it may be related with https... when I try to run cron job manually I get:
prntscr.com/4s1nwn
Please, contact with your hosting provider for assistance.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 4 weeks ago
  • alfredo's Avatar
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  • alfredo
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Michal Dluzak wrote: Hi, Alfredo.

I saw that emails are still in queue. That indicates issues with cron job.
I'm not sure but it may be related with https... when I try to run cron job manually I get:
prntscr.com/4s1nwn
Please, contact with your hosting provider for assistance.


i send a mail to the hosting.
where do you see the mail queue?

12 years 4 weeks ago
Licenses:

Hi, Alfredo.

Backend -> Components -> JomSocial -> Monitor -> Email Queue
There you can see that emails are created but can't be send.

As for now you can set JomSocial to send emails every time (if there are any emails in queue) page is reloaded:

Backend -> Components -> JomSocial -> Configuration -> Site -> Cronjobs / Scheduled Task Process


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 4 weeks ago
  • alfredo's Avatar
    Topic Author
  • alfredo
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  • Posts: 278
  • Thank you received: 4
Licenses:
JomSocial Expired Socialize Expired

since my hosting can't solve those cronjob issues, i set my 2 cronjobs (jomsocial and invitation component: invitex) in easycron.

to be honest, i use 2 different account for set each cronjob to 10 minutes.

could you kindly do some test with me for check if now works? it seems not to me...

12 years 4 weeks ago
Licenses:

Hi, Alfredo.

It works!
Queue is ok: prntscr.com/4sd6ik
And I received email notifications: prntscr.com/4sd6sy

It should be fine now :D You can go live ;)


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: alfredo
Moderators: Piotr Garasiński
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