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I am looking forward a single support area for creating ticket

12 years 1 month ago
  • Tariq's Avatar
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  • Tariq
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JomSocial Expired Socialize Expired

Hi

I bought JomSocial, Socialize template, iSEO, iPublication and planning to buy iGuru and AddAgency. I am having difficulties to create ticket on many places for support. Can I have one single support site for ticketing?
Moreover, I do not find any new ticket option for iSEO-pro and iPublication-Pro. When I go iJoomla and try to create ticket I only see all light version of the products. I am attaching screenshot of what I see when I select iSEO pro version for support.

Attachment iSEO-screenshot.jpg not found




Please help me.

Thanks

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12 years 1 month ago
  • Paul's Avatar
  • Paul
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Hi Tariq,

I will match up your account on Ijoomla so you can access all the ijoomla support forums. when you purchase the other products please let us know in billing and we can add them to your account.

At the moment this is not automated but we are aware we need to improve this, so we are happy to manually do it.

This may take a day or so to happen

12 years 1 month ago
  • Ricardo's Avatar
  • Ricardo
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Hi Tariq,

I replied the ticket you sent us to our help desk on iJoomla.com. I asked you to try again because I fixed a problem you had on your account on that site. Please let me know if the problem persists.

Best regards,

Moderators: Piotr Garasiński
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