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Posting Recent Acitivity Requires Login in again

12 years 2 months ago
Licenses:
JomSocial Expired

I HAVE RE_ENTERED MY SUPERVISOR DETAILS - HOPE THIS WORKS

Hi
In the last few days our site has had trouble with users posting on Recent Activity. When a user tries to post, there is a long delay and then a popup box appears asking users to login once again. After user name and password are re-entered posting works. But then as soon as you need to add more information you have to do this again.
Any help would be much appreciated.


also when I tried to create a new user it crashed.
If you need superuser status let me know

Thanks

Daniel French

12 years 2 months ago
Licenses:

Hi, Daniel.

I can't login to your site backend: prntscr.com/4flq9e

Make sure that you're using LATEST version of JomSocial -> 3.2.1.3

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 2 months ago
Licenses:
JomSocial Expired

Hello, how can I resend the password without it being public? I have tried to email but your email to me was a nonreply email.
Please advise

Thanks

Daniel

12 years 2 months ago
Licenses:

Hi, Daniel.

Edit your first post and you'll see foorms where you can re-enter credentials.
They are visible only for us ;)

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 2 months ago
Licenses:
JomSocial Expired

Hi I have done this now and hope it works.

Thanks

Daniel

12 years 2 months ago
Licenses:

Hi, Daniel.

I said in my first post: "Make sure that you're using LATEST version of JomSocial -> 3.2.1.3"
And in a fact you're using old version 3.1.0.4.

Please, upgrade to JomScial 3.2.1.3.

UPGRADE

0. Make a safe copy of your whole system (files and database)
1. Browse to Backend -> Extensions -> Extension Manager -> Manage
2. Search all extensions using filter "com"
3. Uninstall all JomSocial related extensions
4. Search all extensions using filter "jom"
5. Uninstall all JomSocial related extensions
6. Download latest JomSocial package from here: www.jomsocial.com/component/digistore/licenses
7. Unzip it
8. Install com_community package via Joomla! installer
9. Follow installation steps
10. Install iJoomla installer for future version check and upgrade.

After that you'll need to do a menu fix also:

When you upgrading JomSocial menu items in JomSocial toolbar lost "connection" with component. Joomla! mark them as disabled and with notice: "Component 'com_community' does not exist". In order to fix it please follow this instruction:

- click on menu item in JomSocial menu in order to edit it
- when in edit mode don't change anything
- save
- menu item should be fixed
- do it for every JomSocial related menu items (if needed) in all other menus

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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