Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Jomsocial Backend: Blank Page / Database error

12 years 2 months ago
Licenses:
JomSocial Active

Hello,

I cannot access my jomsocial admin panel on /administrator/index.php?option=com_community

When I try to open the jomsocial admin panel, I get the following error message:

DB-Funktion mit Fehlercode 2006 fehlgeschlagen!<br /><span style="color: red;">MySQL server has gone away SQL=SELECT a.`id` FROM `j25_users` AS `a` LEFT JOIN `j25_community_users` AS b ON a.`id` = b.`userid` WHERE a.`block`='1' AND a.`lastvisitDate` = '0000-00-00 00:00:00'</span>

There seems to be an issue with my user table.

Would you be able to provide any info how to solve this?

Login, MySQL and FTP info enclosed.

Many thanks!

12 years 2 months ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
  • Visitor
  • Thank you received: 0
Licenses:

Hi Wagner,

Please you contact your hosting provider and increase the mysql time out configuration, I hope it will fix it..

thank you

12 years 2 months ago
Licenses:
JomSocial Active

Hello, I updated it to 120 as recommended. Would you recommend more?

12 years 2 months ago
Licenses:
JomSocial Active

A look into my DB showed that the mailqueue - table had 520000 entries. Emptying the table community_mailq solved the issue for me.

Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW