Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.
Layout overhauls and making your site pixel-perfect - If the component works fine but you're not satisfied with the overall look and feel, you’ll need to hire a professional designer to customize the layout.
Changing the current functionality - JomSocial is delivered as is. All of its functions have been tested to work in common Joomla environments.
Changing the current functionality to achieve different behavior is not something we recommend. We don’t support it.
Adding new functionality - No matter how trivial, adding anything to the current base always requires time.
Moving HTML elements - Moving HTML elements in the layout is really not as easy as it sounds. What you’d think would be a ten-minute fix is more likely to be a ten-hour all-nighter. We’d really rather not.
You have purchased a standard licence and have removed or modified the backlink. You have installed Jomsocial on a localhost or a non commercial hosting service
Domains that are not listed in your supported domains.
Everything else that is not specifically mentioned in the "what can we support" list.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you