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Uploading photo causes multiple upload fields

12 years 3 months ago
  • Janey's Avatar
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  • Janey
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Hi Again,

I have a problem with uploading photos.

Once I have selected a photo and clicked on upload - multiple fields are created with the same image and uploading takes a very long time.

The image only uploads once to the album but the multiple fields are going to be very confusing for clients.

Please see screenshot attached.

Attachments:
12 years 3 months ago
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Hi, Janey.

You're using outdated and unsupported version of JomSocial... that has also know security venerability.
Please, upgrade ti to most recent version -> JomSocial 3.2.1.1 and check if issue persist.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
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12 years 3 months ago
  • Janey's Avatar
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  • Janey
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JomSocial Expired

Hi Michal,

I have just upgraded to the lates version as suggested but unfortunately the problem still persists. Please see screen-shot attached.

Thanks

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12 years 3 months ago
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Hi, Janey.

What browser do you use?
I tried to upload 3 photos via FF and it works fine: prntscr.com/474wzq
Do you have template override for that pages?
I mean, I don't see "Create Photo Album" and "Upload Photos" that are displayed by default.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 3 months ago
  • Janey's Avatar
    Topic Author
  • Janey
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  • Posts: 5
  • Thank you received: 0
Licenses:
JomSocial Expired

Hi Michal,

I'm using Chrome Version 36.0

Ok, I've just done an upload in FF and yes, it works perfectly, so obviously a Chrome issue. Is there a way to troubleshoot that to find the error?

I'm not sure what you mean by "I don't see "Create Photo Album" and "Upload Photos" that are displayed by default."

I have "hidden" the toolbar links as we wanted the menu area to be minimal. Should the upload not work just as well using the menu item?

Thanks

12 years 3 months ago
Licenses:

Hi, Janey.

Upload that you use was designed for older browsers that doesn't support new method of photos uploading (like IE7).
So basically photos should be uploaded using "Upload button". I meant those buttons: prntscr.com/4758fc
Here loading photos take place in modal window using plupload script.

I'll report that issue as a bug to our developers as we had few similar issues under Chrome that multiplicated content.
but I recommend to use plupload and modal window instead of page based upload (that you use now).

Could you describe step by step how this issue could be replicated?
And add you printscreens using this service: prntscr.com/ (those attached here are just too small).

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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