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Community Connect Doesnt Work After Upgrade

12 years 3 months ago
  • Rob's Avatar
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  • Rob
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JomSocial Active Socialize Expired

Hello,
This is the second time I had to write in about an issue I am having. I was told to try upgrading to 3.2.1 and the problem should be fixed, but it is not. The same thing is happening when I upgraded to 3.2.0.7. Please help!

I upgraded to 3.2.0.7 and none of the links in community connect (groups, discussions) bring me to the right place, they just bring me right back to community connect page. I know there are supposed to be no bugs in this release so it has me a little concerned. Can you please take a look at our dev site (liveweatherblogdev2.cloudaccess.net) which has the upgrade so you can see what's wrong? It's under menu item> community >community newsfeed.

Thank you so much for your help.
Kind regards.

12 years 3 months ago
Licenses:

Hi, Rob.

This is not a bug... forum is full of posts with solution for this:

When you upgrading JomSocial menu items in JomSocial toolbar lost "connection" with component. Joomla! mark them as disabled and with notice: "Component 'com_community' does not exist". In order to fix it please follow this instruction:

- click on menu item in JomSocial menu in order to edit it
- when in edit mode don't change anything
- save
- menu item should be fixed
- do it for every JomSocial related menu items (if needed) in all other menus

Make sure that you fix ALL JomSocial related links that way ;) Especially check Main menu - I saw some manu items with that issue there.

This is just how Joomla! works.When you have menu item linked to component and then remove that component - menu item will be disabled like this by Joomla!. Even if you install component again it will come to the system with different id so menu items will still disabled. But for luck fix is easy, just follow steps I provided above.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 3 months ago
  • Rob's Avatar
    Topic Author
  • Rob
  • Offline
  • Fresh Boarder
  • Posts: 95
  • Thank you received: 1
Licenses:
JomSocial Active Socialize Expired

I can't figure it out.... Can you help? Liveweatherblogs.com

12 years 3 months ago
  • Rob's Avatar
    Topic Author
  • Rob
  • Offline
  • Fresh Boarder
  • Posts: 95
  • Thank you received: 1
Licenses:
JomSocial Active Socialize Expired

Hi,

Everything looks great and now I know how to do it for next time. Thank you so much for explaining it!! I did run across one small problem after the upgrade:

1. Socialize toolbar is gone


How do I get it back?

12 years 3 months ago
Licenses:

Hi, Rob.

ALWAYS open new thread for new issues. Socialize toolbar issue is irrelevant with current topic subject, what will make hard to find it for users with similar issue.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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