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Problem to install 3.2.1.1

9 years 9 months ago
  • sergey's Avatar
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  • sergey
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I try to update to 3.2.1.1. I uninstall 3.2 first. Byt I have this issue :

Attachment 777.JPG not found



Can you help me to install it?

Attachments:
9 years 9 months ago
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Hi, Sergey.

Did you unziped package before install?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
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9 years 9 months ago
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sure

9 years 9 months ago
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Hi, Sergey.

It seems that files ware not moved to folders: prntscr.com/455d8l
I'll need access to FTP, please edit your first post and add FTP credentials.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 9 months ago
  • sergey's Avatar
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  • sergey
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Hi
I added FTP information

9 years 9 months ago
Licenses:

Hi, Sergey.

I managed to bring back your backend. But will experience issues with installing anything since you have issue with temp folder access or permissions: prntscr.com/456j34

Please contact your hosting provider for assistance with this issue.
Temp folder needs to be accessed as there are unzipped installation files.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 9 months ago
  • sergey's Avatar
    Topic Author
  • sergey
  • Offline
  • Fresh Boarder
  • Posts: 53
  • Thank you received: 1
Licenses:
JomSocial Expired Socialize Expired

When directory permissions will by fixed, what is my next step?
Just to install new version?

9 years 9 months ago
Licenses:

Hi, Serrgey.

Yes, next step will be install iJoomla Installer and installation JomSocial via installer.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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