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after last upgrade facebook - Image not available

12 years 3 months ago
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After last upgrade after login image disappear
wahr i can do ?

12 years 3 months ago
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HI, Kerstin.

Could you elaborate? What image is gone?
Please describe steps so we could replicate your issue.
Also print screens will be helpful.

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12 years 3 months ago
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Perfil Image

12 years 3 months ago
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Hi, Kerstin.

I registered on your site via FB and my avatar was imported: prntscr.com/43wrjx
Do you mean that image was not imported or user registered traditionally, set an avatar, then in some time logged in via FB and avatar was replaced?

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12 years 2 months ago
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I mean : image is not imported, durance login with facebook existing image is replace for no file, no image

12 years 2 months ago
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Hi, Kerstin.

Does it happens for every user that is registered via FB?
I had no issues - showed on printscreen...

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12 years 2 months ago
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on this moment 2 users informed us:

marketingeros.com/communidad/mis-datos/parebelo
marketingeros.com/communidad/mis-datos/max-clee

12 years 2 months ago
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Hi, Kerstin.

So if happens only to this two users it means that they have security settings in Facebook that forbid app to get access to FB avatar.
They should review their FB settings.

- Instead of saying: 'it's not working', explain the problem in detail.
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12 years 2 months ago
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No way, before last upgrade was working

12 years 2 months ago
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Hi, Kerstin.

We can't fix issues that we can't see nor can replicate on your site.
I registered on your site via Facebook and as you can see in your administration panel and in printscreens - my Facebook avatar was imported.

Please, ask your users for details so I could replicate their issue.

What browser they use, in which version? Do they have Facebook security settings that could affect avatar import?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
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12 years 2 months ago
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Here are no details, just don't work they just login and have selected check box: Importar avatar del perfil
please check two users

marketingeros.com/communidad/mis-datos/parebelo
marketingeros.com/communidad/mis-datos/max-clee

they don't have his avatars

please we treat this topic since 3 weeks :(

12 years 2 months ago
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Hi, Kerstin.

I'm sorry, but you responded after over 2 weeks (please, check response dates).

Here is my profile: marketingeros.com/communidad/mis-datos/603-michal
As you can see avatar was imported.

The difference is:

My avatar: marketingeros.com/images/avatar/a1294d4aee22a5479ac8d4e7.jpg

User avatar: marketingeros.com/images/avatar/0088c2d7...52cacab?_=1407235053

Try to remove user avatar and let them try to import it again.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 2 months ago
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Sorry but I have a feeling that my problem is not taking seriously,
we have a long conversation ping pong style without results

12 years 2 months ago
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Hi Kerstin

please try this:
www.jomsocial.com/forum/photos-videos/19...facebook-login#97750

if you don't know how to do it. please provide me FTP access detail.

Regards,
Albert

Moderators: Piotr Garasiński
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