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12 years 4 months ago
Licenses:
JomSocial Expired Socialize Expired

Hi,
Joomla : v3.3.1
JomSocial:v3.2.0.6
Socialize:v1.2.7
from backend if we click on "Tools/Troubleshooting", display is freezed, nothing happens, no error are shown. Can't access to this screen. Can be seen on our live site.

Cheers,
L

12 years 4 months ago
Licenses:

Hi.

After a while it load for me without errors: prntscr.com/3xalf7
Maybe it's up to your Internet connection?
Please check with other browsers and machines.

Troubleshoots section needs a while to load as it checks every file of JomSocial phpinfo and js files.
So you may experience some delays with displaying that section.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 4 months ago
Licenses:
JomSocial Expired Socialize Expired

Hi,
you're right, was related to out internet connection.
We've found a strange behavior concerning the jquery:
Why do the display show jqueries in relation with other domains running in the same server ?
See below domain coeursdebreizh.fr and sub-domains cdb.coeursdebreizh.net, gotour.coeursdebreizh.net
Shouldn't it display only the current domain: coeursdebreizh.net ?
Then last question in the plugin tab most of the jomsocial plugins have v3.2.0.5 I was expecting v3.2.0.6, is it normal ?

/coeursdebreizh.fr/plugins/system/jsnframework/assets/3rd-party/jquery/jquery.js jQuery detected
/coeursdebreizh.fr/media/jui/js/jquery.js jQuery detected
/gotour.it/plugins/system/t3/admin/js/jquery-1.8.3.js jQuery detected
/gotour.it/plugins/system/t3/base-bs3/js/jquery-1.8.3.js jQuery detected
/gotour.it/plugins/system/t3/base/bootstrap/js/jquery.js jQuery detected
/gotour.it/plugins/system/t3/base/js/jquery-1.8.3.js jQuery detected
/gotour.it/media/jui/js/jquery.js jQuery detected
/gotour.it/administrator/components/com_community/libraries/troubleshoots.php jQuery detected
/gotour.it/components/com_community/assets/joms.jquery-1.8.1.js jQuery detected
/gotour.it/components/com_community/assets/joms.jquery.mobile-1.4.2.js jQuery detected
/plugins/system/t3/admin/js/jquery-1.8.3.js jQuery detected
/plugins/system/t3/base-bs3/js/jquery-1.8.3.js jQuery detected
/plugins/system/t3/base/bootstrap/js/jquery.js jQuery detected
/plugins/system/t3/base/js/jquery-1.8.3.js jQuery detected
/coeursdebreizh.bzh/plugins/system/t3/admin/js/jquery-1.8.3.js jQuery detected
/coeursdebreizh.bzh/plugins/system/t3/base-bs3/js/jquery-1.8.3.js jQuery detected
/coeursdebreizh.bzh/plugins/system/t3/base/bootstrap/js/jquery.js jQuery detected
/coeursdebreizh.bzh/plugins/system/t3/base/js/jquery-1.8.3.js jQuery detected
/coeursdebreizh.bzh/media/rb/jui/js/jquery.js jQuery detected
/coeursdebreizh.bzh/media/jui/js/jquery.js jQuery detected
/coeursdebreizh.bzh/administrator/components/com_ppinstaller/assets/js/jquery.js jQuery detected
/coeursdebreizh.bzh/administrator/components/com_community/libraries/troubleshoots.php jQuery detected
/coeursdebreizh.bzh/components/com_community/assets/joms.jquery-1.8.1.js jQuery detected
/coeursdebreizh.bzh/components/com_community/assets/joms.jquery.mobile-1.4.2.js jQuery detected
/coeursdebreizh.bzh/components/com_payplans/xiframework/media/js/jquery.js jQuery detected
/media/rb/jui/js/jquery.js jQuery detected
/media/jui/js/jquery.js jQuery detected
/administrator/components/com_ppinstaller/assets/js/jquery.js jQuery detected
/administrator/components/com_community/libraries/troubleshoots.php jQuery detected
/components/com_community/assets/joms.jquery-1.8.1.js jQuery detected
/components/com_community/assets/joms.jquery.mobile-1.4.2.js jQuery detected
/components/com_payplans/xiframework/media/js/jquery.js jQuery detected
Cheers,
L

12 years 4 months ago
Licenses:

Hi.

It's because you store other Joomla! instances inside your current Joomla! :)
Troubleshoots tool scans all folders.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 4 months ago
Licenses:
JomSocial Expired Socialize Expired

I see...
And what's about my last question:
The plugin tab most of the jomsocial plugins have v3.2.0.5 I was expecting v3.2.0.6, is it normal ?

12 years 4 months ago
Licenses:

Hi.

Hmm.. and how did you upgraded JomSocial?
Did you uninstalled previous version... or installed on top of it?
Some files could be not overwritten (e.g xml files) so always the best method is to uninstall older version (data will be safe in db and if you made any customizations in proper way - as overrides, then you should nothing to worry about).

You should have plugins and modules marked as 3.2.0.6.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 4 months ago
Licenses:
JomSocial Expired Socialize Expired

we've upgraded with the iJoomla installer ,shouldn't we ?
All the community module have v3.2.0.6, except the plugins.
Is there a way to update them to v3.2.0.6 without removing the modules ?

Anyway in mean time I've removed all the community stuff as requested then re-installed all. Same issue everything is v3.2.0.6
except plugins ! stay with v3.2.0.5.
Cheers,
L

12 years 3 months ago
Licenses:
JomSocial Expired Socialize Expired

hi,
we need help to get rid of this upgrade issue.
Tried on our local server, remove all community modules & plugins then installed com_community_pro_3.2.0.6.zip. It's even worst
some plugins are missing(wall etc...)
Cheers,
L

12 years 3 months ago
Licenses:

Hi.

Do like this:

1. Unizp com_community_pro_3.2.0.6.zip
2. Go to folder "site"
3. Unzip all_plugins.zip and ai_plugin.zip
4. Then install plugins on top of older one via Joomla! installer.

They will be replaced with never version.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 3 months ago
Licenses:
JomSocial Expired Socialize Expired

just a question what's the difference between plugins in ai_plugin.zip & all_plugins.zip directories ?
because plg_walls, plg_jomsocialconnect, plg_jomsocialuser, plg_jomsocialupdate are in both directories.
Cheers,
L

12 years 3 months ago
Licenses:

Hi.

Ha! good question. They seems to be the same... but I'll as developers.
They need to face it :)

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 3 months ago
Licenses:

Hi.

Yes, they are the same. This is remain from older version of JomSocial.
I'll reported it and we'll improve here.
Please, ignore it for now.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 3 months ago
Licenses:
JomSocial Expired Socialize Expired

Fine, we've finely managed to get v3.2.0.6 installed.
Thank you for your help.
Cheers,
L

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